did not get preorder items in moogle mail

[Kuan-_-Ti_]

i know this is not at the top of the to do list for you guys but i did not get my moogle mail with all my free items for preordering i let my friend use my preplay code because i was going to be working that week so i did not get to use it any idea what happened to my items?

your friend will get your item it gose with that code