Achievement Reward items: Failed to receive item. Where has it gone?

[Inou]

Pretty much as the title states. I did the Lupus thing with the crab earlier, got the achievement but had no inventory space so I couldn't receive the vanity pet. How do I get it again? It hasn't been sent to my mail or bank/retainer. Does this happen for all of the same rewards? How do I go about getting the reward back?

[Hyude]

I would also like to know this finished getting my last gc seal achievement for 500k seals and was supposed to get a lvl 1 shield from the adders, my inventory wasn't full and I didn't get it, also checked mail and wasn't there. I believe in 1.0 you had to talk to an npc to pick these items up but it used to say who to talk to I think, I cant find the npc and everyone I ask in game doesn't know either. if anyone has info on it that would be much appreciated, thanks!

[vRoad]

Apkallu Falls in Gridania. There's and NPC there that redeems your rewards.