Signs of immaturity in an MMO developer

[Saucman]

Being frustrated is one thing. Calling out people based on a situation you don't understand because you don't have the training and experience in is a completely different story.

That's a cute thought, Kikia. But as a manager of a very high volume retail store how do you see this scenario playing out?

Customer: "You sold me this thing and its broken, I'm angry and would like a refund."
Me: "Ma'am, you really have no right to be frustrated since you aren't running a high volume retail store. Maybe if you understood more about what is required to produce, ship, and merchandise that product before you bought it broken you'd be less angry. You should be patient and wait for us to give you a product that works a week from now. We have no interest in refunding your product."

What do you think the chance is I lose this job following this conversation? Or have to call the police on a violent customer?

The answer is very high.

[Katixia]

Not to be a white knighter here, although I think the term is suppose to be degrading and yet has it's own niceness about it. SE has clearly stated there will be an extension of a free trial, and hard earned money is sad to say. But at most it's $50 for CE which is 5 hours of your work at minimum wage? Not really that hard earned.

Everyone has the issue, and people need to calm down about it.

Where did you learn math? Get off the internet... At least this helps get a glance into the minds of white knights. They are obviously clueless people who don't live in the real world. Minimum wage is $10 and I'm sure your dad who sells propane and propane accessories (and also pays for your game and subscription) makes a million dollars a year right?

[daDevil6]

Newfoundland, Canada, has 10 dollar min wage

[Saucman]

Newfoundland, Canada, has 10 dollar min wage

And now we know the one good thing about Newfoundland?

[Katixia]

Newfoundland, Canada, has 10 dollar min wage

And what does a copy of ARR cost?

[MetaDIME]

Theres nothing wrong with being angry at the current situation but you guys are acting as if there is never going to be a fix. Will you relax already. We all got word that an upgrade is on its way; just a couple hours from now. All we need right now is patience, no amount of flaming or angry rants will make the fix come sooner.

[Mixplate]

So what if the game is only $30 or $50 and you can get that within couple hours. Don't blame people for getting upset that they wasted their money on purchasing this game. If you spend money and realize you didn't get what you payed for, yeah your going to be a bit pissed at yourself and the product. Im sure any normal person would be mad when they look back and ask themselves" why did I work 5 hours to make $50 for a game that doesn't entertain me. on a funnier note my desk keyboard holder fell apart from me spamming the num lock 0 key in the past few days..o.O. one moment im pressing num lock, the next i hear a crack and bam. there goes the bottom half of my desk..And for once it wasn't from rage.

[VeeGeeTea]

No, and no. People have spent $100's of dollars on this game. Also, where do you live that $10 is minimum wage? I'd like to move there.

In Canada, with an average of $10.00 / HR.
If you were to convert that into USD, it's actually quite heavy.

http://en.wikipedia.org/wiki/List_of...ages_in_Canada

Living expenses are very heavy in Canada as well, Cell Phone is approximately $50/Month, Rents $900+/Month, Transportation $128.50/Month cost of food and other means.
The average people in Canada cannot afford standard of living as is, so $50 is a lot to many people here.

[Earis_Gainsborough]

I've seen a few of your posts now. What exactly are you trying to accomplish? Why are you defending a huge company's obvious failures?
Maybe you can tell everyone why they failed to look at how many people pre-ordered. Because all they had to do was look at that number and they would have known their servers couldn't handle it. Servers filled day one, they filled in beta phase 4.
Using "all MMO's have problems at launch" is inadequate. While true, most MMO's are first-timers, and even then they don't simply refuse people access and take this long to fix it. This is SE's third MMO, they aren't new to the game.

Sometimes people are such fanboys/girls and they hope for the best for a company andor series they love that it is blinding.. I love FF, but I can admit I've dealt with better from other companies.

SE Has some solving to do and I think it is too late to implement what should have been in.

[Kyonitot]

Fanboys and Fangirls will always turn into ignorance when their idols are being smashed. There's no doubt about it, Square Enix is at fault. There are countless things they could have done to at least improve their service. The biggest problem people face now is how it takes a damn while to be able to log in and play.

1. Kick people who are AFK for more than 15 minutes. Seriously, this thing is one of the basics in MULTI-MASSIVE Online Games. There are these scum people who'd rather leave their characters AFK for hours when they're not playing so they won't get problems trying to login again, denying other players from their right to play.
2. Give us a proper queue. Why give us an error 1017 if you can give us a queue window?
3. Fix your queue. Most of the time I get disconnected from the lobby when I get a queue higher than 30.

I'm sure there have been countless people who've recommended this, but I don't get it why SE hasn't done a thing about it. Don't tell me I'm such a prick and is being impatient. I'm a busy man and I go to work. I can only give myself 2 hours at most to play a game during weekdays due to my busy schedule and I feel frustrated how I spend those 2 hours trying to login and get past Error 1017. How about weekends? I find it harder to play on weekends because a lot of people are trying to play as well. I'll admit that I'm not patient enough to sit for 3 hours trying to compete with thousands of people trying to log in. As a result, I've only gotten to level 15 since launch.

Seriously, Square Enix should learn from Arena Net on how to handle newly released games. Arena Net did a very good job handling the massive amount of players in Guild Wars 2 Launch.