Playstation 3 version not working for many people

[GanzGawain]

I'm a 1.0 legacy player who currently owns both the PC and PS3 version of FFXIV. The PC version is the collector's edition that all 1.0 CE owners got for free. Downloaded and payed for the regular PS3 version of the game, because I have always preferred gaming on console.

After I had downloaded the game for PS3, I started it, and tried logging in with my pre-existing account. This is the message that I got:

"No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn

In order to play FINAL FANTASY XIV: A Realm Reborn you must first purchase the digital download from the Playstation Store or register a product code

*Please restart the client for FINAL FANTASY XIV: A Realm Reborn"

This message has appeared on my screen for about a week now. I am not the only person with this problem. Here is a thread on a playstation forum:

http://community.eu.playstation.com/.../td-p/19627422

So far I haven't heard anything from Square Enix or Sony, and I find it a bit worrying. Hopefully this issue will be resolved in the near future, but I hope that this thread will put some pressure on Square Enix and let them know that a lot of people are unable to enjoy FFXIV on their PS3 system.

[GanzGawain]

Bump

Mods, please pass this information to the developers. Many people spent money on a faulty product...

[Kikia_Laloo]

It's not just PS3 members experiencing log in issues. PC players are experiencing it as well. It's supposedly going to be fixed tomorrow and they're giving everyone 7 day of play time for this debacle.

[GanzGawain]

It's not a log in issue. I experience the log in issue every day on PC. It flat out doesn't work - the text appears, and that's it.

However I hope the fix tomorrow will fix this problem, although I highly doubt it.

[Kikia_Laloo]

It's not a log in issue. I experience the log in issue every day on PC. It flat out doesn't work - the text appears, and that's it.

However I hope the fix tomorrow will fix this problem, although I highly doubt it.

I don't own a PS3 so I can't give you any suggestions for help all I can tell you is a lot of people are experiencing issues and it may or may not be tied into it. Hopefully if they can fix the log in issues tomorrow Customer Service will have more of a chance to help. I can only imagine they're completely bogged down from irate players. There are tons of dissatisfied customers right now. Is this a game disc that you're playing off of something you could return to the store for another copy?

[GanzGawain]

I don't own a PS3 so I can't give you any suggestions for help all I can tell you is a lot of people are experiencing issues and it may or may not be tied into it. Hopefully if they can fix the log in issues tomorrow Customer Service will have more of a chance to help. I can only imagine they're completely bogged down from irate players. There are tons of dissatisfied customers right now. Is this a game disc that you're playing off of something you could return to the store for another copy?

It's the downloadable version from PSN. When you buy a hardcopy you get some sort of code I believe. Those who have this particular problem never received any code, and as far as I know, it's only the downloadable version that doesn't work.

[fatroom]

Got the same issue. Bought digital copy of the game and now it proposing me to buy it again.

[GanzGawain]

Got the same issue. Bought digital copy of the game and now it proposing me to buy it again.

It is worrying, because so far Square Enix has made no comment about this particular issue

[Lexia]

I have the digital version of XIV off of PSN and my copy works fine, only error I get is the 1017 one.

[GanzGawain]

I have the digital version of XIV off of PSN and my copy works fine, only error I get is the 1017 one.

Did you create a new account or did you use you pre-existing one?