character still in the game after logged out and quited the game from lastnight....

[z3nn]

ive been trying to get into the game whole day today... still didnt get a chance
it says like this ...

http://s24.postimg.org/vq6v07fut/Udsfntitled.png

plz help meeee !! D:

ps. already contacted customer support but still no answered

[z3nn]

dig dig dig dig dig !!! D: really need help any gm?????? all u have to do to my character is reboot herrrr !!! ;_;