Ticket constantly getting closed

[SakuraInoue]

Comic Sans, here's another message for you:

Trololololo

[AdrianMU]

cool story bro, in which chapter do you shut the f*ck up?

Dude, that might not be your story.. and honestly I'm happy for you if it is the case. But behind that story lies the reality of hundreds of players and maybe more.
Go troll somewhere else kid.

[Zastai]

As you just mentioned, A key has been shown and sent to his mail box. He tried to put it straight on to the mogstation website by using the ''add platform'' button but it said that the key was invalid.
So he went on this https://secure.square-enix.com/accou...?rgn=eu&lng=fr link, followed the steps and it worked... then he had 2 days to put the game activation key,
which he never received =/

That game activation key they want within N days is inside your/his physical copy of the game, on one of the two enclosed leaflets.
Make sure he puts it on the correct service account (the one with his characters on it, and that lists the preorder bonus items).