Can't Login - Compensation

[DarkSphere]

I can't login at any reasonable time in my schedule. This causes extreme frustration and the issues seems to be getting worse. I've gotten into the game less and less as time goes on. When I get into the game I see hundreds of players that are idle.

I'm paying for this game service so that I can play when I want to. The servers are full, great but they are also full of idle players. You need to increase capacity, I understand this but you need to give eta's and make adjustments to our accounts to account for our not being able to play. We are supposed to pay a monthly fee? So we should be able to play. Add time to our accounts to compensate for full servers. I was in queue a little while ago... 419 people in front of me. My bro who was injured recently and is bed ridden was able to get in after trying for a long time a few days ago. Now he can't get in at all.

Understand this, I appreciate the fact that the game is over selling, I appreciate the fact that the servers are full of players and have players that want to get in. Until such a time when server load and players waiting to play are lower, compensation needs to be made. MY days of play are being wasted.

Another issue was early release. This is a time for a head start and what not for people that pre-ordered or whathaveyou... I didn't get a good head-start and i'll never get that chance again. Very frustrating... Later down the line once the game is out for a while It won't mater, but for alot of people that love playing good games. head-starts are awesome. My awesomeness of it was ruined.

Other than that, servers being full is good means we should have plenty of people to play with + higher budgets for content and whatnot down the line. So people stick with it. don't Final Fantasy 14 and SE Crew please compensate subscribers for this frustrating period of non access.

[Temperance]

I can't agree more! This is the single most frustrating game release I have ever seen (and I've seen a few since original EQ).

First thing, and this is the bare minimum, we are owed an extended free month. I've only been able to play about four legitimate days since early release started - and that is incredibly frustrating for a hardcore gamer who would play multiple hours every day. Second thing, the queue system needs to be running like a week ago. Not sure why this is rocket science and takes this long to fix/construct. Third, idle players need to be booted. They should not be online and idle for more than 30 minutes, and that's being a bit generous with the player load right now.

As it stands right now, unless all of these issues are addressed within the next week, SE will not get another cent from me for this title. And I know I'm not alone with that sentiment.

[Arminus]

They're "considering" adding 7 days to accounts on the 4th when they fix the servers. Not that it's really compensation since there's an extremely large amount of players who won't even get to play at all during those 7 days of server problems. So they'd essentially just be resetting your free trial back to the default amount of days, but not including anything for your aggravation, wasted time, loss of entertainment, and loss of potential character advancement.

[effminus]

Do you know who we contact for a refund??

[DarkSphere]

Customer support, but why are you wanting a refund. the game is a major success and its fun?
we need to wait but we need compensation.

[viridius]

You only paid for the game no one has paid the monthly yet so your entitled to nothing get over it, it's just a game

[howyman]

please stand behind me on this and demand another 30DAYS FREE FOR BEING LAUNCH BETA TESTERS .
would you prepay for a meal and have the resturant tell you to come back at there conveaince to eat . say when you working during afternoon when there not busy NOOOOO!!!!!
its the same thing they have collected you money and told you wait untill there ready fix this problem...
so once again
30DAYS FREEEE!!!!!!! FOR BEING TESTERS!!!!!

STAND WITH ME EMAIL THEM POST IT BLOG IT TWIT IT FACE IT!!!!!!
WE SHOULD HAVE THIS!!!

[feesh]

Do you know who we contact for a refund??

At this point you probably need to do a chargeback on your credit card.

[ThePudge]

Self-entitlement for everyone!

The game came with 30 days(as part of the cost paying for the game). Since launch it's been 6 days and they've already extended the trial period a full week. They haven't considered it. They flat out said they're doing it. You're not losing a month. They don't owe you a month on top of that. And seeing as to how they've already increased the trial period as an apology, who knows what else they might do? They know they need to make right by the players and have stated the issues they're having and admitted to their short-comings, especially after the 1.0 nonsense.

Being locked out of the game can be frustrating, yes. Step away from the computer for a moment and find something else to do for a bit. It helps!

Stamping your feet and demanding satisfaction doesn't change the problems at hand. They're working on the problems, a solution(hopefully) will be in place sometime tomorrow after maintenance. That's what they've been talking about for a few days now.

[Boonshniggle]

They're "considering" adding 7 days to accounts on the 4th when they fix the servers. Not that it's really compensation since there's an extremely large amount of players who won't even get to play at all during those 7 days of server problems. So they'd essentially just be resetting your free trial back to the default amount of days, but not including anything for your aggravation, wasted time, loss of entertainment, and loss of potential character advancement.

compensation - something, typically money, awarded to someone as a recompense for loss, injury, or suffering.

resetting your free trial is all the compensation they need to do. To say you need more than that..... cry us all a river.