Since Beta Phase 3 my 1.0 character has been missing. He was still listed on my account under the service options. I submitted a ticket and waited a week until I got a response with information not even close to regarding my issue.

When you opened up world transfers I opted to transfer him to Balmung.
When Phase 4 came around he disappeared from my account completely.

I submitted tickets and called twice during Phase 4 to find out what was going on. I was told my character was "Lost in Limbo" and was told to call back on Monday to check to see if things had been sorted out. That same day I called, Customer Support called me back to see if there was something else that kept me from seeing my characters, to no avail I confirmed that what they told me was not the issue, that he was not there on any server and that I only had ONE FFXIV service account.
So Monday comes around.. I call and I'm told to wait till Early Access to see if pops up and as frustrated as I was; I waited till Saturday.. and still my 1.0 character was not there. I submitted a ticket and waited till Monday to call them again, telling them my plight when I finally got a hold of them within 3 hours of waiting on hold. I gave them the case number as well as the ID numbers of the tickets I had been submitting. And was put on hold several times for the support to check in with the higher ups.
I was then told that the issue was being looked into and to call back in two days if I did not receive an e-mail within that time. Two days pass and I receive no e-mail from the ticket I was told to submit. So I attempt to call.. only to get the busy dial tone.

Last Thursday and Friday I spent most of my day trying to get past the "Busy dial tone" to at least get to the SE customer support options menu. And I gave up after the Customer Support center closed..

And my 1.0 character is STILL missing.. With no word in my e-mail and no call to reassure me that everything is being done to recover my lost 1.0 character.
For a month and a half I have been sent on a wild goose chase to find out and recover my 1.0 character and I still see no progress to the claim that it was being worked on and addressed.

Please just give me my 1.0 character back. I don't care if I can't play on him until the server maintenance tomorrow. I just want to be able to log into character select and see him there.