./shrug

The updates we get in the letters give a list of a bunch of things they are working on, but being told "adjustments" are coming doesn't do a whole lot to let us know what's happening.

It's sort of like with the "Grand Companies of Eorzea", we know they're coming, and we know this page now exists:
http://lodestone.finalfantasyxiv.com...pany/gc01.html

but it doesn't say anything there except each city has one.

I don't think the interface is abysmal; perhaps its biggest weakness is the requirement of dozens of macros to have things done in a reasonable time period, which increases the need for user knowledge. It definitely needs many other features put into place, but it's mostly functional, just not amazing or up to today's standards. I don't know the answer.