Why are we upset?

[wudup]

We're a service-minded people. We don't care so much if a product is broken or flawed if someone is willing to communicate with us and help get things sorted. Unfortunately SE has produced an amazing product but maintained their poor service methods. Personally, I'm patient and will keep with it until either things break monumentally or things get fixed. But most people wouldn't eat even the finest food if it was served on dirty plates by a wait staff that seems to ignore the customers.

That is by far one of the most agreeable things I have ever read, and that kind of answers my initial question as to why we're still mad, I only quoted the end but I highly recommend everyone read the original post.

People want access to this wonderful game, they can't get in so they are angry, then there is no service, or announcements or forum posts or maintenance to calm everyone down, and the lack of it actually just adds fire to the flames.

In short your post is brilliant, far from being bias, and well written and I dare say it should be published and preserved in a museum

[Raiz_Cineris]

People are upset because they are unable to play a game they really want to play.

ANd people say the game is failing lol

[TurTooL]

The thing here is, Square is using their own money! They are not using investors or outside sources, it's their own... They had/have access to the amount of pre-orders and estimate of physical copies sold, THEY KNEW HOW MANY OF US WERE GOING TO BE HERE! I've always loved square since nintendo you know the original square Square Soft!

It's just ridiculous that I pay them $60.00 for a game that I haven't really had the chance to enjoy! The game is amazing IF you get to play it. Early Access was a joke, I didn't even get to play in EA because I couldn't login, so pre-ordering was a waste! That's where the "compensation" people are talking about comes into play. We didn't get what we paid for, yeah we'll have access to the game, but we didnt' get what we paid for since that time has already passed. As for the bonus items, I could give a shit less about them I just wanted to play the game sooner than the general population!

Square-Enix... love you, but you have pissed off alot of people and the amount of money you are not going to get from subscribers is alot more than the amount it would have cost you to have enough servers!