Why are we upset?

[Necropoke]

They spent 3 years remaking the game, not optimizing servers, the game came out wonderful, and when I say mistakes were made, but no means did I say they were acceptable, but that they happened and there's nothing we can do about the past, honestly the only reason I can pull out a positive attitude was because I was able to log in and see the fruits of their effort.

The picture was cute, thank you! They spent 3 years remaking the game and not optimizing servers... and nothing about that statement sets off alarms for you?

[wudup]

Earlier when I tried...
1st Attempt: 1017
2nd Attempt: 1017
3rd Attempt: Unable to update to US/EU list

Mind you all 3 attempts where within 15 second time period lol

I remember when I first got the game, I got in on my first try, never could I have imagined that there would suddenly be 200,000 more people trying to connect the next day (I got the game 1 hour before release, pre ordering like a boss)

[Anakarr]

As with many posters/players here. I just want to play

I work 365 days a year, I don't get a day off. I might have a couple hours to mess around on a games, maybe twice a week.

So, I get 4 hours a week to play, and when I find a game I am interested in, from a series I like... It is very disheartening to sit down, boot up the computer, only to find out I cannot log in, and there is no estimate of when the particular issues will be adressed, no forum posts from community managers or employees...nothing. As a player I feel very in the dark and uncertain about a game I should love. This does not bode well for companies, especially considering that the first release of FF14 was so horrible, the entire team was removed and the game had to be rebuilt.

Get with the program guys, FF14 (original version) was a big enough fiasco and failure, don't do yourselves further damage by not backing and making sure your product works.

[ArkNova]

I use a frisby rapid fire controller for 1017. I found out about this godly controller when a ls member back in ffxi said he used it to skill up enhancing magic. But now i'm getting hit with a lot of NA/EU servers cant be update.

[Malzian]

So here's what it really boils down to...

The game itself is great, so far I have yet to see any major posts from anywhere saying that the issue is the game's awful. There are some little issues here and there, but over-all Yoshida's given us probably the best installment of a Final Fantasy game that's come along in a long, long while. Are there idiosyncrasies and technical issues that need to be worked out with the content of the game? Yes, but for the most part the content has really good polish.

This leads us to the real issue that is pissing everyone off... the game is so good that everyone wants to play it, far in excess of what SE had originally planned for. Now whether or not they should have or could have planned better is moot at this point. The time for that has come and gone and we're stuck in the mess we're in currently. This is where consumerism puts on its ugly face.

The issue is that as consumers we realize when a product is bad, if we buy it and try it and it's awful... generally we move on with little more than a huff and "I'm never buying that again." Bad products, themselves, generally don't a failed business make. Now service... service on the other hand is HUGE. As consumers we've come to expect a lot from the people providing those services to us, most typically courtesy, sincerity, promptness and to a lesser extent effective problem resolution. You can get away with not fulfilling the fourth if you've managed to fulfill the first three.

Think of the last time you went out to a restaurant. Let's say you went out and the food was alright, but the service was -outstanding-. Your cup was always full, any issues with the food were addressed promptly though maybe they still messed up on one little thing. For most people, they'd not only tip well but probably come back to try something else and see if they could get something better.

Now imagine you go out to a restaurant and the food is absolutely stellar, the kind of food you could eat until you burst, but the service was nearly non-existent. It takes an hour to even put in your order, drinks sit empty while you're sitting there thirsty and food doesn't come out for an age. But the food is awesome and amazing... do you tip and go back? Probably not. Most likely you leave a menial tip if any at all and swear never to go back. I had the same sort of thing happen to one of my favorite places to eat... food and service was awesome, then the server we usually got left, they hired new people and the service went to hell even though the food was still great. Haven't been back there since.

We're a service-minded people. We don't care so much if a product is broken or flawed if someone is willing to communicate with us and help get things sorted. Unfortunately SE has produced an amazing product but maintained their poor service methods. Personally, I'm patient and will keep with it until either things break monumentally or things get fixed. But most people wouldn't eat even the finest food if it was served on dirty plates by a wait staff that seems to ignore the customers.

[Raiz_Cineris]

People are upset because they are unable to play a game they really want to play.

ANd people say the game is failing lol

[wudup]

We're a service-minded people. We don't care so much if a product is broken or flawed if someone is willing to communicate with us and help get things sorted. Unfortunately SE has produced an amazing product but maintained their poor service methods. Personally, I'm patient and will keep with it until either things break monumentally or things get fixed. But most people wouldn't eat even the finest food if it was served on dirty plates by a wait staff that seems to ignore the customers.

That is by far one of the most agreeable things I have ever read, and that kind of answers my initial question as to why we're still mad, I only quoted the end but I highly recommend everyone read the original post.

People want access to this wonderful game, they can't get in so they are angry, then there is no service, or announcements or forum posts or maintenance to calm everyone down, and the lack of it actually just adds fire to the flames.

In short your post is brilliant, far from being bias, and well written and I dare say it should be published and preserved in a museum

[TurTooL]

The thing here is, Square is using their own money! They are not using investors or outside sources, it's their own... They had/have access to the amount of pre-orders and estimate of physical copies sold, THEY KNEW HOW MANY OF US WERE GOING TO BE HERE! I've always loved square since nintendo you know the original square Square Soft!

It's just ridiculous that I pay them $60.00 for a game that I haven't really had the chance to enjoy! The game is amazing IF you get to play it. Early Access was a joke, I didn't even get to play in EA because I couldn't login, so pre-ordering was a waste! That's where the "compensation" people are talking about comes into play. We didn't get what we paid for, yeah we'll have access to the game, but we didnt' get what we paid for since that time has already passed. As for the bonus items, I could give a shit less about them I just wanted to play the game sooner than the general population!

Square-Enix... love you, but you have pissed off alot of people and the amount of money you are not going to get from subscribers is alot more than the amount it would have cost you to have enough servers!