Severe graphical and sound bug

[AmyNeudaiz]

The game sound stopped and when I turned a corner I saw that NPC's, PC's, floors and other visuals had vanished along with map markers.
I then attempted to move to the Limsa Lominsa Lower Deck and my game crashed.

Image of incident below

ISP:
Time Warner Cable

Type of Internet Connection:
CATV

Internet Connection Speed:
Unsure

Date & Time:
1:02 pm EST

Frequency:
Once (Did not reproduce)


Character Name:
E'rin Razgriz

Race:
Race of your character when the issue occurred.
Miqo'te F

World:
Hyperion

Class/Level:
Arcanist 25

Area and Coordinates:
Limsa Lominsa Upper Deck 11x11y

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Unknown

[Peerlmyne]

We appreciate your submitted report concerning graphics and sound. Unfortunately, the amount of information provided is insufficient for us to conduct a thorough investigation of the issue and replicate the problem to resolve it.

To help provide some insight into the information we find valuable for looking into and resolving these errors, you can go to the Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) to find out what information we do need and why that information is important. There are also templates that we provide for reporting Windows errors and PS3 errors. Strict adherence to the template is not required. However, please use them as guides to clearly provide important information to us.

We look forward to receiving additional information from you, so we can further look into this error and take measures to resolve it to improve the experience of playing the game. Thank you for playing FINAL FANTASY XIV: A Realm Reborn.