I think FF needs to not only apologize for such a horrible launch, but show their customers how sorry they truly are. Personally speaking, when you pay for something and it doesn't work there is usually a refund, or if you'd like to try and replace the item there's usually compensation. To make sure this game survives I highly suggest 30 days free for all users, and here's why. People have already heard how bad 1.0 truly was, so in their "Brand new FFXiV" launch it failed obviously. This is the 2nd FFXiV and it's already off to a very bad start. I do not care what people say about other mmorpgs. That's now how you manage a business, you strive for excellence or else your fate is sealed in failures, not only has this been the worst launch I've seen, there's still no solutions a week in. I Cannot understand how all of these things were not thoroughly checked. These are simple steps that every Mmorpg goes through. 5,000 people to 1 server? 25 servers? How the hell did they expect this not to happen. I think this game will fail by nov. Especially if something isn't done to help out people who preorder, and their loyalists. Eventually people will say screw this and never look back, especially if they have to pay yet again for something they already have. This is my thoughts.