Just put it in Maintenance NOW

[Darqy]

I think they are scared to put it all on maintenance mode now or everyday, cause they won't be able to start it up again with thousands of people logging in at the same time. Let's hope on Wed it will all get better

[Genmu]

I worked for an ISP as a manager/Tech. Hardware isn't a big issue as long as your using solid proven equipment. Issues often stem from going with the latest greatest thing, good example if you guys are old enough to remember, Plug and play = plug and pray when it first came out.

I'm sure they may run into driver issues and such and are having to update the lobby servers to reflect the server pool, but they underestimated as others had stated server populations outside japan, I could touch on a variety of issues and suggestions for network and server improvement, bottlenecks in equipment and such but im going to crash.

7 12hr days in a row toasted me and I doubt SE is gona listen to what I have to say.

[Freakazoid]

My main thing is coming from anIT background. Sometimes it is worth it to advise customers that it is going into maintenance to alleviate the expectation and create this chaos where everyone wants and demands they need to log in etc etc ...

They have had the whole of beta to try stress test this and I am sure they have a projects team that does an overview of the demand. I did a little of the beta play originally on PS3 and then decided to go for the PC version (just prefer it) but during the last week they seemed to send out most of their open beta invites out or it was the time at least most of my friends that still didn't have beta invites got theirs.

I blame their projects team not their development team. They had the opportunity to stress test this game on their equipment. But hey it's out there and it's only week 2, as far as I am concerned.

Can only go up from here... right?

[ousi00]

My main thing is coming from anIT background. Sometimes it is worth it to advise customers that it is going into maintenance to alleviate the expectation and create this chaos where everyone wants and demands they need to log in etc etc ...

They have had the whole of beta to try stress test this and I am sure they have a projects team that does an overview of the demand. I did a little of the beta play originally on PS3 and then decided to go for the PC version (just prefer it) but during the last week they seemed to send out most of their open beta invites out or it was the time at least most of my friends that still didn't have beta invites got theirs.

I blame their projects team not their development team. They had the opportunity to stress test this game on their equipment. But hey it's out there and it's only week 2, as far as I am concerned.

Can only go up from here... right?

I stated this before, but ordering sever hardware does take time, especially batch orders. I remember I had to wait for at least a month to get around 32 of the 12-3TB SAS 16-core dual CPU 96GB RAM 2U servers from HP and few of those arrived DOA. That being said they are probably running their system on much lower grade hardware or else why 5000 user connectivity cap? Hopefully I'm right that they ordered the hardware during Beta and now those started to arrive. And I really wish they just reimage their servers on beefier hardware (the server I mentioned above cost around 12K USD each, not too expensive for companies like Square Enix).

Anyway, their capacity planning team (if there's such thing in their company) should bear the consequences of fully underestimating user load. And their dev team should also rethink how they should have designed the system and deploy at scale.