This is only an opinion and a stray thought, not meant to offend.
That being said, I have to wonder when people say be patient if these are people who actually paid for the game themselves (i.e. did their parents buy the game for them) or is it someone independantly wealthy who can afford to throw good money after bad.
It matters because that generally will determine your attitude towards getting poor customer service or a poor product.
When you actually have to work for every cent you spend it became a lot more personal when you wasted your money on something for example.
More importantly, how did you get away with 30$ I paid 40$....
Also, if you are on Holiday like in NA right now, it can be a bit daunting when you don't get to spend that one extra day off from work the way you had planned (wheter it is gaming, going to the beach, the Wizarding World of Harry Potter, what have you) and it ticks you off when companies don't take that into consideration. Not that they should or shouldn't it is just a "thing" that is annoying.
Kind of like dogs eating your turkey on Christmas and you having to go to a Chinese restaurant instead....oh no wait, that was a movie...
In this case WoW is the Chinese restaurant and FFXIV is the turkey...just saying...