Quote Originally Posted by Soonkyu View Post
Your Free Company must reach Rank 2 before you unlock the Crest Customization. After you've reached Rank 2, go back to the OIC Administrator at the Grand Company that you affiliated with. Near the counter and the Administrator will be another OIC official that you talk to to customize your Crest.
We've been rank 5 for a while. Apparently I just walked right past the NPC and went for straight for the counter. /facepalm