Unable to Log in

[SSimpson]

I think we should be getting a free month on top of the 1st 30 days free. The lack of preparation on SE's behalf and all the issues coming to light. There's no problems with the Japanese servers so why are the American servers having problems? I know a lot of people playing on the Japanese servers because of this. I also know a lot of people that haven't been able to log in since launch and only giving them an extra week of free time isn't much.

My problem is i'm locked out from logging into the server. I can access my character select but as soon as I hit log in, I get the pop up for the 1017 error. I mean, it's instant...no "loading screen" or anything. Just an instant 1017. Even if I switch servers, it's instant. I can switch to the Japanese servers and play my alt but it's the same...instant 1017.

Log in issues better be fixed come the 4th or this relaunch of 14 is an epic failure.

[KraggyKor]

So you want 30 days for an outage that so far has lasted, what, 12?

Greedy much?

[Manchester_Mage]

So you want 30 days for an outage that so far has lasted, what, 12?

Greedy much?

Calling the OP 'Greedy' is a bit harsh, optimistic might have been more appropriate.

It used to be common practice for companies who had badly let down their customers to make 'Good Will Gestures' by offering fairly generous compensation packages that outweighed the products/services lost. It would be prudent of Square-Enix to make such a gesture now, especially given that this is already a 'Rebirth/Relaunch' of a previously failed game & that subscription MMOs that have too much of a rocky start rarely survive or get forced to go the 'Freemium' route within the first 6-12 months.

For what it's worth I really like the game so far, at least on the few occasions I have been able to log in!

[Lucky_Lady]

I also think that a free month compensation would be pertinent, because for now, we can only hope that the changes announced by the staff of Final Fantasy XIV will be effective in resolving the unablility to connect oneself to the servers. I'm playing on an American server and the only way people have found to get a place on their server is to stay connected all the time (meaning that even if they are at work or eating or sleeping, their computer is still running FFXIV). This comportement lead to more difficulties for the players who disconnected to log in another day. I succeeded to connect for the first time (and only time for now since the lauch on August 27) by an odd mean: my boyfriend and I put an alarm in order to wake up at 3 AM to log in to the server Behemoth early saturday morning. We tried to do the same monday morning but THE SERVER WAS STILL FULL FROM 2 AM TO 5 AM, Eastern time. Since this server seems full all the time, (we were also unable to connect sunday for all day), I doubt that the changes will be perceptible so fast. Thus, it would be great if the staff plan in their changes an automatical disconection for all players that stay inactive for too long (after 15-20 minutes for instance) like seen in other MMO. It would then permit others players to log in to their server.

Also, I get, queued at 4 AM and then received a message that the server was full once again. This is the first time that I get disconnected on a queue. Normally, entering a queue is annonciating that I'll be able to connect to the server in 2-3 minutes. Is there by any chance Premium account members that can pass before me in the queue? That is the only way I can explain to myself the incident for now.

[Thundaja]

@ Lucky_Lady

Yeah I was on Behemoth about 3 hours ago for a few then my game crashed... I can't get back in right now because some how at 2 am PST the server is still full.