Miya, even EA fixed Sim City faster than this. 1 free extra week doesn't make up for lost time. I work a lot and want to play when I can, not when their servers happen to have capacity. I'm going to be going out of the country for the next 4 days, I was planning to play up until I leave for the airport tomorrow to get my levels up a bit more. Instead SE has planned "emergency" maintenance blocking the time I paid to play. I've spent the past 3 hours getting 1017. SV3 and the others are spot on and their expectations are not silly, we're trading $ for a service and that service isn't available when we need/want it to be.