Falling through the ground?

[fadeddreamss]

This happened to me while I was traveling from Black Brush to Horizon. My friend had just crossed the bridge near Horizon, and when I went to cross it, in the middle of the bridge, my character fell through the ground in the river bellow, taking a heavy fall damage. I must admit it was hillarious. :P

Time: September 1st, 2013; 01:13 am (Server Time)
Frequency: 1 times
World name: Coeurl
Character name: Galahad Ironfist
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Party
In-game time: N/A
Area and coordinates: Western Thanalan (24,21)

Steps:
1. Teleport to Black Brush Station and go running to Western Thanalan

2. Once arrived in Western Thanalan, run to Horizon and go over the bridge.

3: Fall through the ground in the river bellow and receive a heavy fall damage, almost dying.

=========

Connection Specs
- Type of internet connection/provider: Cable/NET Virtua
- Modem maker/model number: Motorola Surfboard SB5100

General Specs:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Yuna\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
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SYSTEM_SOUND_DRIVER_DATE 13/07/2009 21:07:00
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Adobe Flash Player 11 Plugin
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FINAL FANTASY XIV - A Realm Reborn
NVIDIA PhysX
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Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
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Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
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Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000C40
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 0000087C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000EB0

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Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox 23.0.1
- Internet Explorer Version: 9.0.8

[Elrisivana]

Thank you for posting your concerns about falling through the ground while traveling. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!