Quote Originally Posted by Brugh View Post
No. The problem is a failure to prepare for the capacity of people who want to play. You're trying to avoid placing the blame squarely where it belongs.

Square-Enix was not prepared.

The game is awesome. It plays incredibly well, a much more finished product than any other mmo I've played at launch. There's no glitchy pathing, holes in the world, bugged quests/mobs - that's a testament to the production team and QA.

However - they have completely failed on the back end. Duty servers & Realm servers not capable of the load. Login servers not capable of handling a queue - You're 142 in line.... you're 135 in line... world full (or connection to server lost)

Their account management systems have been a nightmare - multiple account creation pages - from the actual SE site, to the SE Store Site, to the Forums to the mogstation - codes and email delays -

This isn't the customer's doing. You can't write this off as a result of their product being too popular.

It's simply a failure in preparation.
This, SE did something no other gaming company has done before, sold out digital copies. That had to be a good indication that the game was going to get hammered.