Quote Originally Posted by Brugh View Post
No. The problem is a failure to prepare for the capacity of people who want to play. You're trying to avoid placing the blame squarely where it belongs.

Square-Enix was not prepared.

The game is awesome. It plays incredibly well, a much more finished product than any other mmo I've played at launch. There's no glitchy pathing, holes in the world, bugged quests/mobs - that's a testament to the production team and QA.

However - they have completely failed on the back end. Duty servers & Realm servers not capable of the load. Login servers not capable of handling a queue - You're 142 in line.... you're 135 in line... world full (or connection to server lost)

Their account management systems have been a nightmare - multiple account creation pages - from the actual SE site, to the SE Store Site, to the Forums to the mogstation - codes and email delays -

This isn't the customer's doing. You can't write this off as a result of their product being too popular.

It's simply a failure in preparation.
Thank you for phrasing this better than I was going to. People on here are calling upset people like me "Entitled". I can only speak for myself but I preordered EW, I took time off work to be home this week (i'm a trucker) to play and the reason I cannot play is because I CAN'T GET THROUGH THE 5K+ QUE because the server keeps disconnecting me. I did get in for 20 whole minutes this morning only to be disconnected by the server again. Entitled? Nah, i'm just a regular dude that believes that when you pay for something then you should get it. All launches have problems but THEY KNEW THIS WAS COMING and did nothing to prevent it. That is not right and it is what it is.