To everyone complaining about not being able to get into the game...

[Saefinn]

No. The problem is a failure to prepare for the capacity of people who want to play. You're trying to avoid placing the blame squarely where it belongs.

Square-Enix was not prepared.

The game is awesome. It plays incredibly well, a much more finished product than any other mmo I've played at launch. There's no glitchy pathing, holes in the world, bugged quests/mobs - that's a testament to the production team and QA.

However - they have completely failed on the back end. Duty servers & Realm servers not capable of the load. Login servers not capable of handling a queue - You're 142 in line.... you're 135 in line... world full (or connection to server lost)

Their account management systems have been a nightmare - multiple account creation pages - from the actual SE site, to the SE Store Site, to the Forums to the mogstation - codes and email delays -

This isn't the customer's doing. You can't write this off as a result of their product being too popular.

It's simply a failure in preparation.

All of the problems you've listed there aside from the account management system with multiple account creation pages are all server congestion related problems. As you rightly say, they're not capable of handling the load. Normally the way to deal with that is to spread the load across more servers. However, that's the one thing they cannot do. Spread the load across more servers. They've not been able to procure more servers due to the global semiconductor shortage that's impacted many electronics manufacturers.

Where the blame belongs is on that issue.

I'm not sure what better solution there is that doesn't exclude people from playing the game. Sadly, it's not as if they can use use "any old server" either as I expect there are certain specifications they need to work to for stability and compatibility.

If people have a better solution, then for sure, I'm game for them posting them and making something constructive out of this. But this really seems to be the crux of the issue and why people can't get in.