Windows client crashes

[Progenitus]

I am also having the same issues. It happens totally at random during play. I've tried uninstalling and reinstalling FFXIV and updating drivers to no avail.

[wildgamequesadilla]

I am also having issues when trying to log in. Crash crash crash. Has never happened before. Talk about a fail...

[capt_carl]

I set a new record today I think. Two game client crashes, and four BSODs.

I'm tired of reporting all these crash reports, I've gathered over 20 of them in the past week.

[capt_carl]

Bump.

Still having the problem. I've moved hardware around, changed various drivers, uninstalled drivers, etc., but to no avail. Today alone I've had three crashes in about three hours. 13:38, 14:26, 15:26. Square-Enix support closed my last ticket without ever getting back to me, so I'm submitting another ticket once I finish this post.

Most recent system information and crash report below:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\<REDACTED>\Documents
FINAL FANTASY XIV - A Realm Reborn E:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU AMD Phenom(tm) II X3 720 Processor (3 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 3 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 01/23/13 11:11:34 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8168.762MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16335.707MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 107.219GB SYSTEM_FREEDISC_SPACE 51.862GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 300.054GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 489.700GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 978.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2049
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2013 8:06:36 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {50792233-CCD7-4926-9970-3ECA62459279}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.1348
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2012 8:35:38 PM
SYSTEM_SOUND SPDIF Out (2- Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {3E7F35DD-5E8C-4CAA-85BF-EC27F29178EB}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.1348
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2012 8:35:38 PM
SYSTEM_SOUND Headset Earphone (Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {DC1CC986-13D1-4041-9C11-ED5A75482ED0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CBC1B230-13C9-11E3-8004444553540000}
SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {323D5BF0-0E88-11E3-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8002444553540000}
SYSTEM_INPUT_NAME Micr獴
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8004444553540000}
SYSTEM_INPUT_NAME Micr܇
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8005444553540000}
SYSTEM_INPUT_NAME Micr敳
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42259FF0-0E88-11E3-800B444553540000}
SYSTEM_INPUT_NAME Logitech Cordless RumblePad 2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {323D5BF0-0E88-11E3-8006444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8007444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE28180-13C9-11E3-8005444553540000}
SYSTEM_INPUT_NAME American Power Conversion USB UPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Windows client crashes - Page 2 - Google Chrome
Reliability Monitor
"NavDockFrame" (0x105ea)


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Creative 3DMIDI Player
Adobe Flash Player 11 ActiveX
Creative ALchemy
Creative Audio Control Panel
DisplayFusion 5.1
Backup Expert
BitRaider Web Client
Creative Console Launcher
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Creative Diagnostics
Dolby Digital Live Pack
DTS Connect Pack
Fraps (remove only)
Google Chrome
Etron USB3.0 Host Controller
marvell 91xx driver
NVIDIA Stereoscopic 3D Driver
OpenAL
Origin
Raptr
SoundFont Bank Manager
Cthulhu Saves the World
Mark of the Ninja
FEZ
System Shock 2
Star Wars The Old Republic
VLC media player 2.0.8
Steam
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 7 Update 25
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Star Wars: The Old Republic
Java Auto Updater
Apple Application Support
HP Deskjet 3000 J310 series Help
Apple Software Update
NVIDIA PhysX
Bing Desktop
HPDiagnosticAlert
Realtek Ethernet Controller Driver
Bing Bar
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
PowerChute Personal Edition 3.0.2
HP Update
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
AirPort
QuickTime
Google Drive
Realtek Ethernet Diagnostic Utility
Etron USB3.0 Host Controller
Mumble 1.2.4
TweetDeck
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\Raptr\raptr.exe 00000EEC
C:\PROGRA~2\Raptr\raptr_im.exe 00001144
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe 00001304
C:\Program Files (x86)\AirPort\APAgent.exe 00000F6C
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00000EE0
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00000DBC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00000DF0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000F74
C:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6032.exe 00000D88
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001A74
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00000DE4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00000FCC
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000C2C
C:\Program Files (x86)\Samsung Magician\Samsung Magician.exe 00000E54
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000EF4
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00000EA8
C:\Users\<REDACTED>\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe 00000D58
C:\Users\<REDACTED>\Local Settings\Apps\F.lux\flux.exe 00000C84
C:\Windows\SysWOW64\CTXFISPI.EXE 000013D0
C:\Windows\SysWOW64\Ctxfihlp.exe 00000FE4
E:\Fraps\fraps.exe 00000E44
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001AA0
E:\Games\Steam\Steam.exe 00000D38


Source
FINAL FANTASY XIV: A Realm Reborn

Summary
Stopped working

Date
‎9/‎14/‎2013 3:26 PM

Status
Report sent

Description
Faulting Application Path: E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 522f769d
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 522f769d
Exception Code: c0000005
Exception Offset: 0060e7d3
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3831737031

[Princess_Gaga]

I am getting this issue today I have not changed my setting, and I keep crashing every time I enter my password and click on the login button, tryed every trouble shooting possible and even uninstalled the game, and tryed again same problem..... I am not sure what is going on here

[capt_carl]

I've been having this issue since launch. I couldn't participate in open beta since my motherboard was out for repair at the time, but the previous beta tests ran perfectly fine for me. This problem started with the official release of the game.

[Lodovica]

Same issue I'm afraid though I got the game yesterday. Been having random crashes since and have downgraded and updated the drivers of my video card several times to no avail. Even reinstalled the game several times, changed graphic settings but still nothing. The crashes are so random, it is hard to tell if a tweak fixed it or not.

[DwarfStar]

I had one random crash since launch and after switching from full screen to full screen (windowed) I haven't had an issue. I alt+tab ALL the time.

win7 (current windows updates)
i7 930 (stock)
6 g ram
ATI HD 5870 BE (current drvs)
ASUS P6X58-E PRO MB

[Bottlez]

I'm having this issue as well but only when I alt tabbed. Tried everything the other tries even switching resolution and to full screen windowed. I'm think its the game client itself but I don't know why its not been posted as a known issue yet.

[Bottlez]

This is from my event log:


Log Name: Application
Source: Application Error
Date: 9/17/2013 11:20:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Andy-PC
Description:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x522f769d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1424
Faulting application start time: 0x01ceb41d9e2d8d7d
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: unknown
Report Id: 412cd5b4-2011-11e3-9388-902b34db83f6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-18T03:20:24.000000000Z" />
<EventRecordID>3760</EventRecordID>
<Channel>Application</Channel>
<Computer>Andy-PC</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>522f769d</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>1424</Data>
<Data>01ceb41d9e2d8d7d</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>unknown</Data>
<Data>412cd5b4-2011-11e3-9388-902b34db83f6</Data>
</EventData>
</Event>