If the people in charge of the servers / networking / whatever had even a single clue what they were doing, can you imagine how wildly popular this game might have been? Clearly the demand was there, since this MMO released with 0 competition in a huge time window and the game itself is quite good.

How many tens of thousands of sales, refunds, and subscribers do you think they have lost already to Error 1017 and lack of even the most basic features from 15 years ago like a working queue system and afk timers?

I feel very sorry for the people who put their effort into making this a great game, only for it to be ruined by a few people who have no idea what they are doing and so poorly planned this mess of a launch and server fiasco. Unfortunately many people who haven't been able to play for over a week now with absolutely no improvement won't ever give this game another try, even if all the problems are fixed next week. And anyone curious about the game right now is seeing nothing but hundreds of posts and thousands of people complaining that they can't play because the servers don't work, and haven't worked since phase 4.