Can't Login - Compensation

[Eggochiggo]

I love these people that claim you bought the game so if you can't play it now it is alright. What is wrong with you? When you purchase anything (even if there is a monthly fee) you are entitled to use that product. Sim City (minus the fee) had these same issues (such a botched release that it even made the NYT and WSJ), obviously this won't get there because they won't sell enough copies and it isn't a big enough NA game. SE has always cared about their JP customers more than NA, back in the original FF11 days the Devs wouldn't do an account restore or help out an NA player, but I had plenty of JP guys in my guild that had no problems if their account got hacked or they disgarded an item on accident.

[Colyo]

bleh, 7 days from launch they upgrade their servers, so they give us 7 more days

sounds perfectly fair to me

not that im any less pissed off

[Usaky]

http://na.finalfantasyxiv.com/lodest...95066b31d7fb59

It'll be fixed by early Thursday morning. That will be a week. They're giving you another free week on the trial period. You don't lose any trial period time. You've known for several days that this problem will continue until the maintenance. They told you it would continue until they update it tonight. Why would you keep complaining?! They've stated the problem would continue and yet everyone continues to act like 4 year old children stamping their feet. If you want a refund and do not want to play the game, then please, do it faster. We, as the players who are mature enough to understand why there are issues, do not want you in our game.

Edited: Because I don't know what day it is lol

[Colyo]

but I had plenty of JP guys in my guild that had no problems if their account got hacked or they disgarded an item on accident.

JP players are generally much more polite, too. NA people go on rampages and demand assistance more often than they appeal with courtesy.

[PrimaDonna]

People deserve much better than this. This is not a new company that just got into making games in the early 90s where the internet was still young. This is an experienced company that knows what a game like this requires. Poor planning and poor follow up has lead to people questioning the success or potential of this game. Now, people can say it's just a game, get over it or something like you haven't paid a monthly sub yet. Those 2 statements have no relevance what so ever. All I can say again is "people deserve better".

[bigsw43]

You are incorrect. The 30 days of service is not 'given' to me if I receive it only for purchasing a game. In addition, since the game CANNOT BE USED AT ALL without the 'service,' how could the service NOT be included? Are you claiming I paid for a FFXIV paperweight? Preposterous philosophy guy. Go somewhere with tired line of total BS.

[Skrem]

Square Enix is a multi-million dollar transnational corporation who employs mainly brilliant individuals. Particularly in light of the issues experienced during Beta testing, SE was fully cognizant that all of these problems were occurring and would continue to occur. They were unwilling to do they right thing and delay the launch. Following launch, the issues simply compounded. SE knew the influx of thousands more players to already overwhelmed servers would result in just such problems as we now experience. The unwillingness or inability of SE to kick idle players is unconscionable. PS3 users, who are forced to pay more initially bear the brunt of hundreds of PC users running their computers endlessly, an activity that would damage a PS3 motor. Anyone inactive for more than an hour should be immediately removed from the server. In addition to not being able to play a RELEASED video game, the assurances by SE made regarding early access, etc. are enough for consumers to feel cheated. SE did not meet their obligation to consumers and continue to fail to do so. SE is obligated to compensate those consumers for the time and trouble they have experienced due to SE's faulty assurances. This is a purchased product. It must work, or the consumer must be made whole, period. Video games are specifically manufactured for the convenient enjoyment of people. While the game is admittedly spectacular, the experience so far can be described as neither convenient nor enjoyable. While people have been putting up with this garbage for a couple weeks, it will soon get extremely tiring, and SE will lose more potential subscriptions than they already have. Anyone defending SE's position knows nothing about business. Don't take my money for a service you don't plan to provide. Everyone who paid for the game paid for working service as well.

Indeed. People spend their money on objects or things that make them feel good. I would not want to buy something and have it broken when I get home. I wouldnt buy anything if I didnt think I would enjoy having it. If I don't have a good feeling about the thing I spend my money on, I don't buy it. So from the start of FF14 1.0 I've been disappointed, and I regret spending the money to buy the game so far.
I agree with you, and SE needs to take some accountability and make the players feel good about it.

[Sethos]

Okay this is me chiming in.

In My opinion you should feel entitled to and expect additional game time added to your account for every day the game has the severe login troubles it currently has. I think this should be regardless if you were able to log in or not. I fully expect this myself and do not think it to be out of line. I think Square-Enix will do this.

Login issues can be very frustrating and tempers run very high when you feel denied what you think you rightly deserve. That being said I do not think you are entitled to a free month. Sorry that's not how any business works. Would it be nice to offer that to everyone? Yes. Would it help the PR of the game? Undoubtedly. In fact if I was the marketing guy I would be pushing the crap outta giving current active accounts a free month. It's costly sure but the I would argue the benefits and positive pr would greatly outweigh the cost.

That being said You should feel entitled to only the time lost. That's it. To be screaming for more makes you sound like a child throwing a tantrum. The world does not work that way and you should not expect it to.

While I find the login trouble excessively frustrating The time I have been able to play has been some of the most enjoyable I have seen from an mmo since first discovering Warcraft so many years ago. This was just me playing solo.

Square-Enix's Communication on fixes has been the best I have seen from a company. Their turn around time for those fixes not so much though. That being said 6-7 days to apply a fix as complicated as adding additional servers is not terrible. Although I understand why they prioritized new servers over anti-afk features I do not necessarily agree with it. I believe the afk players staying logged into the worlds to avoid the login issues are making the issue infinitely worse. This is why I chose not to do it myself. It may mean I don't get to play (in fact that's exactly what it means) but I will not add to the problem and prevent someone else from playing while I am not playing.

By week 2 most of these issues will be fixed I think. The additional servers will allow new players on and current players somewhere to play but won't fix the currently full worlds (might help a little but the afk players is the issue there) so I don't expect the additional servers to fix my ability to play the character I have invested time in. Maybe they will surprise me and allow free character transfers on Wednesday (This will fix the issue temporarily) or better yet implement a anti-afk feature on that day as well.

That's my rambling about it :-P

[Vagabundobr]

This is a sickness, and affects all the servers on SE. Sadly they dont seen this in the past and now, this problem affect's all players who payed expecting a service which wont work... thousand's of idle players near the crystals for the last 24h, ALT+TAB error, faulty optimization in graphics engine and so on...

[Skrem]

Fair compensation is undoubtedly, replacing the week we have all lost because of login issues.
They have indeed been responsive to the problems going on, and taking their time implementing the fixes.

Yet, when i look at the entire situation I see a completely unfair attempt at reconciling their screw up.

If we look at everything currently goin on:

-PS3 Players unable to log in and abuse others by going AFK.
-Early Access players have had problems logging in since even before the official release date, and they are not being compensated for those additional days - only a week(if they decide to extend the free trial, as far as i know it's still "considering").
-Legacy Players have had to go through these headaches once before. The game flopped, we had to wait 3 years to be returned to Eorzea. And now, just like the rest are unable to even log in. Indeed, launches like this can be a mess and historically many games released experience these problems - that doesn't make it right, and that sure doesn't make it excusable. To tell us "We didnt expect all the players logging in" is a simple excuse to the problem. Returning a week of play is fair, for those who only started playing since official release. What of those in early access who pre-ordered to experience these problems sooner?
-Extending a week of play also adds a week to those who took advantage by remaining AFK on the servers and forcefully protecting their place on the game. Unfair to reward those who abuse others, but i suppose the excuse "We only did what the game allowed us to do" is also a valid excuse in the world these days - as incomprehensible as that way of justifying their actions is.
-People have bought the game and aren't even allowed to download and install it.

Just from these few things, simply extending their free trial is hardly adequate recompense for the headaches involved. I'm pointing this out because I believe one of their staff might read these forums and see. Square has been around since 1983(ENIX since 1975). That's combined more than 30 years experience. Does this look like a highly professional launch to you, one that they could say "We have 30 years of excellence behind us" ?