Unable to log in

[Gravin_Sword]

To the makers of the game:

Let's start with the positive, it seems you've made a great product. Tons of people want in, obviously more so than you've ever expected. The time I've spent in the game, I've greatly enjoyed and look forward to playing some more.

But there's the true problem. As many people (often times more colorfully than required) have posted all over this forum, we can't get in to play the game. I'd say 97% of the time I try and play I get an error saying the server is full. Another 2% I can log onto the Japanese servers but can't access the NA/EU server list, and of course there's the lounge server errors for the last two days.

Setting the 2% aside, I think there's a very simple fix for the 97%. The problem with not being able to get in is that you don't ever force people out. It's being said ever where on this forum, if you get in, don't log out. That means that for people off to work, school, out with friends, off to see a movie, they sit there in the game, logged in, taking space, their character waiting for their return so they can continue playing at their leisure. This absolute selfish behaviour won't stop unless you make it stop. Take a page from World of Warcraft's book. If the player's inactive for an hour, kick them out! This way, space will become available as the hogs can't reserve every spot on the server.

And a second suggestion, allow us to report players as spam. There is very little in this world more frustrating than waiting for two days to get into the game, FINALLY being able to play the game after so many hours of waiting, only to see that there are several gold sellers in each major city taking up the so precious, limited space trying to hock their wares. Let us report them as spam so that a DM can review their account and activity and ban them if they aren't there to play the game.

What you need is better control of your servers, not more resources. If you don't clean up the trash, adding more space will only allow more of it to pile up.

I hope you read my post and heed my suggestions, or after a while longer of this kind of experience, I'll be forced to abandon your game despite my love for the series, and try to live on ignoring the slight bitterness of the time and money wasted.

Regards,
André

[Eldrek]

easy solution for the gold spammers, ban the use of /yell and /shout, and restrict their /say chat to X amount of characters per minute unless they are subbed, yes its harsh, but in a game like this its the only thing they can do. since the way the economies are designed in a game like this (as opposed to something like EVE), it is virtually impossible for the owning company to make buying gold less appealing except for the threat of banning anyone who DOES buy. the problem with that ebcomes, your not actually punishing the people who need to be when you ban the buyers, since the people who are selling are still in full swing, making more trials, farming with more bots, raking in more suckers to fuel their business.

though if the only way to have a successful gold sale bot is to pay monthly for it, then that'll raise the rpices for gold and make it less appealing to buy, though i guess that assumes they are obtaining the gold without paying for accounts, and if they ARE paying for the accounts they bot, i doubt Square Enix would care as long as they were making their money at the end of the day (ya know, unless they actually LIKE their NA/EU playerbase, though most companies seem to care more about the income than the actual player-experience)

and i think i went off on a rant at some point there

[Gravin_Sword]

That's why I suggested that we can right click and select Spam on a user's account. It could a) send a report to the Game masters to look at and ban the player and b) automatically blacklist them for us to stop listening to their crap. I agree that banning the buyers is ineffective since the only way to get rid of this is to hit the source. Secondly, this could potentially be a stream of revenue for SE. We all know that even if they ban an account, they're just going to create a new one, but they need to pay the $30 each time which is money in SE's pocket and a discouragement for the sellers.