FOUR DAYS trying to play and only receive "1017", where is the refund option? Can't play Beta 3, Open, or even Launch!

It's so difficulte to restart the server? Buy/rent new server's? Scale the server capacity? Or even apply a simple afk tool to free the server from those people?

All we got is those generic messages.

No point create a good game that only few persons can access and PLAY!