Quote Originally Posted by Arminus View Post
Yeah, ours even compensates us monetarily (deducted from our monthly bill) if a service tech doesn't show up on time and it's a pretty generous monetary compensation, too.
Yup. It's pretty much expected of a company to act responsible when the error is indeed on their end. If the cable went out for 3 days because a bear tore through my house's external port, then no - it wouldn't be the cable's fault at all and they wouldn't compensate, but that's not the case here.

Here we have a company that failed to predict accurately the amount of player congestion, failure to provide a fair system of conduct to balance out "logged in Players" (aka a kick system like every other game has) and failure to provide a quick fix to any of the main problems.

Allowing a character transfer is a quick fix. Take your 'toon to a less populated server.

Auto-Kick is a balance system, would be pretty easy to do, and fair for everyone, lessening the player load on the servers and still permitting people to actually play the game

Adding additional servers/space is a Huge step fix - it's not quick but it is somewhat effective - AS LONG AS A BALANCE SYSTEM IS USED AS WELL, otherwise this problem only gets worse with time.