Demanding More Sub Time Due to Servers

[CaptainJudaism]

There have been screw ups since Early Access, which was a week ago, and we are getting another week free. That sounds like a fair trade to me. If the screw ups continue after this weeks patching/maintenance on Wednesday then another week would be acceptable. Demanding a month free because of a week of problems is a tad overkill.

[Arminus]

There have been screw ups since Early Access, which was a week ago, and we are getting another week free. That sounds like a fair trade to me. If the screw ups continue after this weeks patching/maintenance on Wednesday then another week would be acceptable. Demanding a month free because of a week of problems is a tad overkill.

Actually, they should give back days equal to how long we were denied service and THEN address compensation for the frustration people had to go through as a result. One is just refunding lost time, the other is compensation. Giving 1 week when people haven't been able to play for a week, essentially gives players NO COMPENSATION whatsoever for their frustration. Legally they're obligated to return the time lost due to their server issues, denial of service to paying customers can get them into legal trouble if they don't return the time lost. So they already basically HAVE to give that time back. That's them covering their asses, it has nothing to do with compensating their players for the aggravation.

[Sohryu76]

Legally they're obligated to return the time lost due to their server issues, denial of service to paying customers can get them into legal trouble if they don't return the time lost. So they already basically HAVE to give that time back.

have you read the EULA? They are covered, legally, for all this down time.

[Arminus]

have you read the EULA? They are covered, legally, for all this down time.

Regardless, if they simply give everyone days equal to how long the server issues were going on, they're basically not giving players any compensation whatsoever, because you were already denied those days all they're doing is returning them so that you have the same amount of days to play that you would have without these server issues. It doesn't address compensation for the frustration people had to go through not being able to play for that length of time. That is bad business practice, and will result in loss of potential customers.

[Sohryu76]

Regardless, if they simply give everyone days equal to how long the server issues were going on, they're basically not giving players any compensation whatsoever, because you were already denied those days all they're doing is returning them so that you have the same amount of days to play that you would have without these server issues. It doesn't address compensation for the frustration people had to go through not being able to play for that length of time. That is bad business practice, and will result in loss of potential customers.

I don't disagree there is no compensation for your frustration. Don't get me wrong there. I am insanely frustrated that I have not been able to play every time I want to log in since Early Access. But I just choose not to have hopes or demands for compensation. Really, I have paid 30 dollars for a game I have not been able to play whenever I want. I have not spent a dollar on access time yet. While my "free time" is bundled into the price of my game, let's say that I spent 14.99 on the access and 15.00 on the game itself. They owe me .50 cents a day for every day I cannot play. So a day per day exchange would be fair. But I have played. I can't lie and say I haven't. I play more overnights. I have a level 25 Lancer with other Jobs at level 20,15,10, etc. You have not gotten to play at all from the looks of your level, so I understand you are obviously more frustrated that I am. But, this is a game. You can do other things. But you are not wrong for being upset. no one is.

[Dementous]

/signed (Being a military member these federal holidays are worth a lot to us, & weekends are only time I really get to play).

[Sohryu76]

But with that all being said it is unacceptable eitherway. I'm hoping everyone here demands another month of free sub time due to this problem, it sounds only fair seeing as how buying the game for 50 or more dollars and how many days thousands have not been able to play and the cost of missing those days would equal about a month of subscription.

How about instead of demanding another month free for up to 11 days of issues (including EA, which not every single pre-ordered) we get what we think we are due, which is a free day for every day there were issues this launch. Including Early Access, which you did not even need a retail key for, means as of the 4th, 11 days of extra play time.

However, if Square Enix does this because it is the right thing to do, then they are on par with their customer service level. According to the EULA you agreed to when you signed up for your account, Square Enix makes no guarantee the game will be available all the time. So they could go the PR route nightmare and say forget it. But I doubt they will do the latter.

[wolfrikku]

The game has only been out a week they won't just give you a full month.

[AtomicTincan]

The game has only been out a week they won't just give you a full month.

You must have not been here for 1.0 I feel bad for you, so naive.

[Kissker]

agreed
/signed


Not our fault you couldn't get your act together for launch day - you could have even POSTPONED launch to prepare the servers better, stating "we want to ensure everyone can log in and enjoy the game fully, so we apologize for the delay" and we'd all of been like "COOL! thanks for thinking of us! we love you!"

instead you rush, meet your deadline but with huge volumes of dissatisfied players/customers to deal with later. In fact - it's kept more players from buying the game, they find out "oh you might not be able to log in for days at a time" and they think "WTF... I pay monthly to play, but don't get the option to play on MY time? no thanks"


Seriously. WTF indeed.