I want a refund

[Freyar]

We had products being sold in the good old days. Games are products.

Even back then they were licensed.

[bmcmvox]

Even back then they were licensed.

All products are licensed? Whether it is licensing or ownership, you are still entitled to receive promised (implied or stated) services/product in exchange for your money. If I copied Windows and sold it, windows could respond by cancelling my license which would be fair. NOT providing me with windows after I paid, could be fraud. Licensing adn EULAs do not give companies the right to trump legal/legislated precedent

[Bloodwillow]

SNIP.

That is not respectful at all, it is degrading and seriously uncalled for. What the hell is wrong with you? Comparing DOMESTIC ABUSE with a GAME??

*sighs*

There is no discrimination. If you took 2 seconds to actually search these forums and see the thousands of other posts out there, you'd see what the problem was and tons of other players who cannot play.

[Freyar]

All products are licensed?[...]

All DIGITAL products.
You were arguing another point, make sure you stick on them rather than trying to Strawman your way into another.

Put simply, the question was can the OP get a refund? The answer is no since he opened, registered, and presumably has played (since he's level as a THM). The service is there, just getting in the door is a problem and will remain so till there is more capacity (of which they have a timeline that is fairly reasonable with compensation planned for those affected.)

It'd be a completely different ballgame if they chose to not to say anything or consider compensation.

[RPGMasta]

Games are games. be it digital or a physical board or card game. Just like you expect a board to be in that Monopoly box or the Aces of Hearts, Spades, Clubs and Diamonds in that deck of cards, we expect to be able to connect to play this game. I imagine a class action lawsuit could exist if they fail to offer service or refunds.

telling someone to just go outside and enjoy the long weekend is not contributing anything helpful to this discussion.

My issues are related to this thread, but the myriad of reasons as to why i cannot log in are getting quite ridiculous. 3035s, 1017s, 2022s. there is no consistency as to why we cannot connect and use the product we paid for, and for me it's only getting worse as i actually played a bit on Tuesday and Wednesday. The game looks amazing and we want it to succeed and not have people leave because they can't be expected to wait for a product that should be working.

[FancyCorndog]

All DIGITAL products.
You were arguing another point, make sure you stick on them rather than trying to Strawman your way into another.

Put simply, the question was can the OP get a refund? The answer is no since he opened, registered, and presumably has played (since he's level as a THM). The service is there, just getting in the door is a problem and will remain so till there is more capacity (of which they have a timeline that is fairly reasonable with compensation planned for those affected.)

It'd be a completely different ballgame if they chose to not to say anything or consider compensation.

It is absolutely possible that a situation like this might lead to a company being legally forced to refund purchases. I sincerely doubt anything that serious will happen in this case unless the problem persists for months, but it's not unreasonable for the OP to expect to be able to receive a refund. Didn't SE actually stop selling the digital version? Do you think they did that to be nice?