I want a refund

[Waggabond]

I bought my copy at Gamestop but they're not accepting returns since I've already opened the box.

How do I proceed to contacting Square Enix NA to legally file a refund request?

Thanks in advance.

[herothing11]

You could try and send in a ticket although I'm not too sure what they could do for you as you bought it from a 3rd party retailer.

[JeddaDorojin]

You are pretty much out of luck in most cases. You already used the confirmation/registration code haven't you? That makes your copy useless for anyone else, plus SE didn't sell you your copy, Gamestop did. Being a former gamestop employee I feel for you and I understand, but nothing you can really do about it.

[Olyvar]

You do not state why you are seeking a refund?

There are very clear consumer rights and servers being full during an unprecedented amount of traffic is not really grounds for a refund.

Unless you have other reasons?

[Shori]

Theres nothing that can be done if you've used the code on your SE account. Your options are: take the freeplay time to wait n see if the issues you have get fixed, or if still unhappy you dont need to pay another penny on subcriptions if you cancel. Preferable the former of the two.

[Waggabond]

I've been trying to play this game the whole day but I can't login to Behemoth, 1017.
I have friends who are currently logged in and playing.
What is the reason behind this blatant discrimination?
Are they filtering us by IP, or maybe even Serial Key (purchased at Gamestop)?
Let's say I don't care about whatever poor-planning problems they may be undergoing, and the excuses for them, nor the ETA for resolution.

All I care about is to be able to login today, and play today. The money I've invested in this game has already gone out of my pocket. In fact, that was instant, and I did not fail to deliver my end of the deal.

Am I not entitled to play for a game I paid for? Am I being unfair?

[SirGreenDay]

You've obviously never played an mmo at launch. This is normal.

SE will do what they need to do and everything will be fine soon. Try and be patient.

[Waggabond]

Regardless of what you say, do or want you will not receive a refund, it clearly states in the ToS that once the box has been opened it can no longer be returned, it's like buying a toothbrush using it and taking it back saying you don't like it, they'd laugh at you.

Except in this case the toothbrush has no bristles, and thus I wasn't able to brush my teeth.
Yes, a refund is in order, say what you will.

[Delita]

I bought my copy at Gamestop but they're not accepting returns since I've already opened the box.

How do I proceed to contacting Square Enix NA to legally file a refund request?

Thanks in advance.

Sadly, I am going to play this game no matter what, but I could understand how customers could be angry here. I knew what to expect and I am still freaking out. Average Joe, though, expected to be able to play immediately because they paid immediately. This man should be given his refund from SE directly.

[Boltonsquad]

Except in this case the toothbrush has no bristles, and thus I wasn't able to brush my teeth.
Yes, a refund is in order, say what you will.

You can QQ about it for the rest of your life unless you plan on taking SE to court due to been unable to use the product they have supplied (which will cost court fee's 4x what you have actually paid for the box) then you won't be getting any sort of cash refund, instead you will receive free days and maybe in game items as compensation.