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  1. #1
    Player
    Mentulaz's Avatar
    Join Date
    Sep 2013
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    3
    Character
    Loh Kilworn
    World
    Midgardsormr
    Main Class
    Archer Lv 25
    I filed a complaint at the Better Business Bureau due to not being able to play. I have asked them several times for a refund and they don't even reply to me.

    http://www.bbb.org/los-angeles/busin...063/complaints
    (20)

  2. #2
    Player
    Kazahashi's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    168
    Character
    S'erena Briem
    World
    Malboro
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by Mentulaz View Post
    I filed a complaint at the Better Business Bureau due to not being able to play. I have asked them several times for a refund and they don't even reply to me. [/url]
    Wow....that's all I can say, is wow. I'm so glad that gamers have become this....it's pretty hilarious. This isn't even a bad game, it just has some hiccups that are being worked out, and people are acting and speaking like they're all twelve year olds.

    Being mad is one thing, giving some constructive venting is another, harassing developers (not you, but others), threatening them, and then filing complaints against their company, because the game launch was less than stellar? Seriously?

    This is why we can't have nice things....right here. And this is also the reason I literally decided to not proceed with my degree in game design. I'll be damned if I put up with abuse like I've seen on these forums....it's pathetic.
    (62)

  3. #3
    Player
    Mentulaz's Avatar
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    Sep 2013
    Posts
    3
    Character
    Loh Kilworn
    World
    Midgardsormr
    Main Class
    Archer Lv 25
    Quote Originally Posted by Kazahashi View Post
    Wow....that's all I can say, is wow. I'm so glad that gamers have become this....it's pretty hilarious. This isn't even a bad game, it just has some hiccups that are being worked out, and people are acting and speaking like they're all twelve year olds.

    Being mad is one thing, giving some constructive venting is another, harassing developers (not you, but others), threatening them, and then filing complaints against their company, because the game launch was less than stellar? Seriously?

    .
    I filed a complaint to get a refund. I asked them for a refund and I get a generic response that has nothing to do with what I'm asking for. It's like if I were to order something to find out the day it was supposed to arrive that the item was on back-order I would request a refund. The difference between this situation and the situation with Square Enix is I would actually get a refund without having to file a complaint.
    (5)

  4. #4
    Player
    Kazahashi's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    168
    Character
    S'erena Briem
    World
    Malboro
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by Mentulaz View Post
    I filed a complaint to get a refund. I asked them for a refund and I get a generic response that has nothing to do with what I'm asking for. It's like if I were to order something to find out the day it was supposed to arrive that the item was on back-order I would request a refund. The difference between this situation and the situation with Square Enix is I would actually get a refund without having to file a complaint.
    Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

    As to the other guy....dude, you have no idea what I've been through in life, or the crap I've seen doing 9 years in the Army. Getting threatened and abused from gamers on a daily basis because they don't like a choice I made in the story....no thanks. It's not just these boards, its the industry, gamers are pure and simple....assholes. I'll pass on that.
    (20)

  5. #5
    Player
    MalcolmReynolds's Avatar
    Join Date
    Aug 2013
    Posts
    91
    Character
    Malcolm Reynolds
    World
    Diabolos
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Kazahashi View Post
    Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.
    That's a terrible comparison. You go into a movie knowing you may or may not like it. And after you've seen the movie, you've already "consumed" the product so getting a refund isn't justified. This situation would be analogous to paying for a movie and then not being able to see it due to a broken projector. I think a refund in that case would be more than justified, don't you?
    (12)
    Take my love, take my land, take me where I cannot stand. I don't care, I'm still free, you can't take the sky from me. Take me out to the black, tell them I ain't comin' back. Burn the land and boil the sea, you can't take the sky from me.

  6. #6
    Player
    Kazahashi's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    168
    Character
    S'erena Briem
    World
    Malboro
    Main Class
    Gunbreaker Lv 90
    Perhaps on a case by case basis, sure, because what you define as consume may be different for the company. One hour of gameplay? Two hours? Six? Who knows....I'm just saying it's a bit ridiculous when they're fixing the problem as we speak....that's all. I go into games knowing I may or may not like them as well, does that mean I should file complaints against EVERY company that's put out a crap title with bugs? Man, if that's the case, Gearbox should be shut down for Aliens: CM.

    I'm nowhere NEAR a SE defender. My buddy and I make fun of the company, Kingdom Hearts (yeah, little boys with keys aren't my thing), and the route FF has taken over the years....but this, this is just insane.
    (4)

  7. #7
    Player
    HellRyu's Avatar
    Join Date
    Aug 2013
    Posts
    30
    Character
    Rauny Rosemarn
    World
    Balmung
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by Kazahashi View Post
    Perhaps on a case by case basis, sure, because what you define as consume may be different for the company. One hour of gameplay? Two hours? Six? Who knows....I'm just saying it's a bit ridiculous when they're fixing the problem as we speak....that's all. I go into games knowing I may or may not like them as well, does that mean I should file complaints against EVERY company that's put out a crap title with bugs? Man, if that's the case, Gearbox should be shut down for Aliens: CM.
    Your logic is amazing, if we're not receiving the products we PAID for, we can and do get a refund. Also, if you go to the movie theatre expecting to watch a movie and it starts late or there are ANY hiccups on the theatre part, they compensate (which SE is doing, 7 free days).
    (1)

  8. #8
    Player
    Joypad's Avatar
    Join Date
    Aug 2013
    Posts
    36
    Character
    Odette Vairemont
    World
    Cerberus
    Main Class
    Arcanist Lv 18
    Quote Originally Posted by Kazahashi View Post
    Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

    As much as I hate to admit, the analogy is horrible. If you pay to go to a cinema and watch a movie and they experience technical difficulties every 20 minutes, they directly disrupt your experience and you're entitled for a refund.
    (1)
    Quote Originally Posted by v_jones View Post
    Make friends, do Coil.
    The phrase "survival of the fittest" is quite often interpreted as "survival of the strongest" which is far from true. The true meaning of "survival of the fittest" is "he who adapts, advances". Bad players complain, good players adapt.

  9. #9
    Player
    Pandalishus's Avatar
    Join Date
    Aug 2013
    Posts
    18
    Character
    Panda Lishus
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Kazahashi View Post
    Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.
    Yeah, but if you go and the door is locked, and you pull and it doesn't open, and then an usher tries to help and you still can't get in, then the manager comes and says "yeah, sorry, the theater's full. Try the 10pm showing." you absolutely get a refund. Surely your time in the military didn't rob you of all common sense? This isn't about not liking the game. To quote the post to which you're responding is about—and I quote—"not being able to play."
    (0)

  10. #10
    Player
    Kooper's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Koop Sesenji
    World
    Ultros
    Main Class
    Thaumaturge Lv 23
    Quote Originally Posted by Pandalishus View Post
    Surely your time in the military didn't rob you of all common sense?
    Please show a little more respect towards military.
    (2)

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