MOG STATION declaring my account is inactive?

[Silvarios]

Hey everyone, my issue is that my account is in an "inactive" status, I paid for collector's package and still have yet to receive that as well and now my account is inactive? What can be done concerning these issues because I would really like to play this weekend if possible.

EDIT: able to enter server 2 but my characters are on server 1 and get an error concerning my mog station, now my "FINAL FANTASY XIV: A Realm Reborn Collector's " code is invalid?

[Garnatian]

Hey everyone, my issue is that my account is in an "inactive" status, I paid for collector's package and still have yet to receive that as well and now my account is inactive? What can be done concerning these issues because I would really like to play this weekend if possible.

You need to game to play. If you don't have it, you can't play it.

[SolKaze]

Did you by chance play the original FFXIV 1.0? If so, you weren't required to purchase A Realm Reborn. The only way you would get the Collector's Edition Items is to purchase the upgrade from the mogstation. In the mean-time I would request a refund for the $49.99.

[Silvarios]

Yes, I was in the beta test 4 and purchased the early access collector's edition of FF.

[Matrinka]

Did you accidentally set up a second service account? If so, welcome to the club. Fill out a ticket using this form:
NA: https://support.na.square-enix.com/c...82&la=1&daxx=2
EU: https://support.eu.square-enix.com/c...83&la=2&daxx=2

Join us in this thread: http://forum.square-enix.com/ffxiv/t...ccount/page551

Wait about 2 weeks for SE to do anything if you're in NA. If you're in the EU, congrats, they can fix it when you contact live chat.