wait a second... you bought a physical copy of the game but dont have a physical copy of the game? how's that work ??? *scratches head* so you only have the pre-order code via email but have never recieved your legit copy of the full game? that would explain your issue

but why the heck would it take so long to get your pre-ordered copy of a game? that's kinda the point of preordering.. :/