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  1. 09-04-2013 05:14 PM #1
    Lady_Venus
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    Sep 2013
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    132
    Character
    Airi Mei
    World
    Phoenix
    Main Class
    Summoner Lv 90
    I called them and said they will reply to me via email and will tell me what i need to do.... i hope they wont ask for a reciept cuz i threw it... >_<
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  2. 09-05-2013 06:32 AM #2
    Lady_Venus
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    Sep 2013
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    132
    Character
    Airi Mei
    World
    Phoenix
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    Summoner Lv 90
    still nothing.... :'(
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  3. 09-05-2013 08:31 AM #3
    Bananas
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    Sep 2013
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    Character
    Snow Vergilius
    World
    Shiva
    Main Class
    Lancer Lv 9
    Im having the exact same issue, and I seem to have thrown my receipt away as well -.- Damn the person that boxed the wrong codes!
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  4. 09-05-2013 06:43 PM #4
    Lady_Venus
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    Character
    Airi Mei
    World
    Phoenix
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    Summoner Lv 90
    Quote Originally Posted by Bananas View Post
    Im having the exact same issue, and I seem to have thrown my receipt away as well -.- Damn the person that boxed the wrong codes!
    think its gonna take a while ;_; still no answer...

    did anyone else have their problem fixed? or are they putting us all on hold?
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  5. 09-06-2013 05:35 AM #5
    Lady_Venus
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    Sep 2013
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    Character
    Airi Mei
    World
    Phoenix
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    Summoner Lv 90
    patience is a virtue.. will give this a couple more days.......................
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  6. 09-06-2013 05:46 AM #6
    stabasmurf
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    Sep 2013
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    8
    Character
    Starchitect Yoon
    World
    Gilgamesh
    Main Class
    Pugilist Lv 44
    at least you get to play... I haven't been able to play for a week now!
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  7. 09-06-2013 10:49 AM #7
    Bananas
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    Character
    Snow Vergilius
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    Shiva
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    Lancer Lv 9
    Any news at all Venus?
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  8. 09-09-2013 11:54 PM #8
    Lady_Venus
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    Sep 2013
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    132
    Character
    Airi Mei
    World
    Phoenix
    Main Class
    Summoner Lv 90
    Quote Originally Posted by Bananas View Post
    Any news at all Venus?
    nope..still nothing Bananas called UK support they said they will contact me via email and tell me the rest of the procedures.. and that was 4 days ago and nothing...


    did anyone at all get this problem fixed? or are we all on hold or worse ignored?


    F.Y.I : I asked how come we received a standard edition registration code in a collector's edition boxset? they said there has been a mix up and somehow they put these in SOME collector's edition cases by mistake... and we are the lucky ones who got these yay ^_^ so they told me they are aware that there are thousands who got this problem but funny thing is i dont see them doing anything about it or even adressing the problem on their site to comfort us saying like "we are aware of this problem and we will fix it" or something... im panicing here!!
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    Last edited by Lady_Venus; 09-10-2013 at 12:00 AM.
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  9. 09-07-2013 10:49 PM #9
    Atrivion
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    Aug 2013
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    11
    My code also starts with R4VE -_- And still not a word from SE on this.
    Whats the number to UK support? Maybe If i call them from Sweden, which is gonna cost a freaking fortune, they can get it fixed.
    If i had a mail address I could send pictures of teh Box and all that stuff.
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  10. 09-09-2013 08:38 AM #10
    Bananas
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    Sep 2013
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    9
    Character
    Snow Vergilius
    World
    Shiva
    Main Class
    Lancer Lv 9
    I've opened a ticket 8 days ago, still no response. :/ Going to try Chat support tomorrow I suppose, but the queue is just insane...
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