Pre-ordered CE (Hard Copy) and it registered as Standard??

[Lady_Venus]

Good luck getting through to customer support. They're apparently on a 3-day holiday in NA.

keeps getting better and better lol

[Negative]

I have this same issue. Also R4VE.
Logged a ticket and got the "received properly" response, waited about 4 days, then got the email saying it was closed.
Logged again and still waiting.
Sigh, this feels like EA...... complaints come here to die.

[AdinoHwang]

I got my Standard edition hardcopy. I used the code to register and got the pre-launch previously. When i registered the product code to my account, all that i have was the pre-launch code. No full access given yet.

I bought before pre-launch. And have patiently waited for 10 DAYS!! still no reply, i wonder if there is even a support team. My friend are still waiting, and im far behind. we played in the early access days.

[Lady_Venus]

I got my Standard edition hardcopy. I used the code to register and got the pre-launch previously. When i registered the product code to my account, all that i have was the pre-launch code. No full access given yet.

I bought before pre-launch. And have patiently waited for 10 DAYS!! still no reply, i wonder if there is even a support team. My friend are still waiting, and im far behind. we played in the early access days.

try live chat... they should fix your problem quicker


and grats bananas!

[Lady_Venus]

Maybe if we scream hard enough a mod will see this and pass it along? >_<

AAAAAAAAAAAAAAAAAAAAAHHHHHH*cough**cough*AAAAAAAAAAAAAHHH*cough*AAA....HH x_X lol

on a more serious note..i sure hope so but i have my doubts its gonna be anytime soon >_< ... i can almost see it.. their offices like a bee hive everyone is focusing on fixing the server capacity / new servers problem... still hope we hear something from them soon hurts when u pay for something and you dont get it >_<

[Atrivion]

EU people don't celebrate Labor Day though =P
So let's hope the EU division is working.

[Lady_Venus]

just recieved this E-Mail:

"Thank you for contacting the SQUARE ENIX Support Centre.

This email has been sent to notify you that your ticket was received properly. We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket."

hopefully they will fix my problem soon ^_^

[Wykan]

I have the same problem, bought the PC Collectors Edition (boxed) and it shows up as Standard on Mog station.

Its a new account as well.

Sent a ticket and got the 'we have recieved your ticket' mail 2 days ago.

Hope they get it sorted soon.

[Wykan]

I telephoned UK support today and quoted them my ticket number which is still 'open'.

I was asked to send photos of the games reciept, game code and game box along with the sellers details.

I was told that there are other people with the same problem and that they are collecting information and it 'should' be corrected 'soon'.

So if your ticket has been in for a few days and you dont have a resolution its worth giving support a call.

Support said, if the first 4 digits of the game code are R4VE then its a standard edition and thats what my code says

Hope we get this sorted out soon.

[Lady_Venus]

omg.... its R4VE!!! O_O so now what?? they wont upgrade it? ... thank u for the post will give them a call too .. cuz they didnt reply to me yet..