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  1. #1
    Player
    Damius's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Damius Dektos
    World
    Sargatanas
    Main Class
    Pugilist Lv 50

    Unknown Crash/System Shutdown

    I have been experiencing isolated crashes at random times, in random areas. Unlike previous errors, there is no error message, and the client itself never shuts down; my entire computer shuts itself off and will take multiple attempts to even turn back on. I do not know if there is something else that is causing this, but it has never happened to me in the 2 years I have owned my CPU, and it only happens when I play FFXIV. Any and all helpful feedback is greatly appreciated.

    Time: Random
    Frequency: Roughly once per day
    World name: Sargatanas
    Character name: Damius Dektos
    NPC name: N/A
    Monster name: N/A
    Class/Level: Any
    Party or solo: Both
    In-game time: Random
    Area and coordinates: Any
    Steps:
    1. Reboot CPU/Game Client as necessary.

    Connection Specs
    - Type of internet connection/provider: Comcast (Cable)
    - Modem maker/model number: Unknown

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Model Name: iBUYPOWER Custom
    Model Number: N/A
    Processor: AMD A8-3870 APU with Radeon HD Graphics 3.00 GHz
    Graphics Card: Nvidia GeForce GTX 550 Ti (Version 320.49 {latest})
    RAM: 8 GB
    System: Windows 7 64-Bit Home Premium (Service Pack 1)

    Gamepad Manufacturer: Logitech
    Gamepad Model Name:Logitech Gamepad F310
    Gamepad Part Number: WD216XM

    Browser Information
    - Browser currently in-use: Google Chrome Version: 29.0.1547.62 m (latest)
    - Internet Explorer Version: 10.0.9200
    (0)

  2. #2
    Moderator Lvegera's Avatar
    Join Date
    Sep 2013
    Posts
    120
    We appreciate you taking the time to report this error to us. The game is designed with current high-end PCs in mind as the developers want the game to still look good in five years time. To see just how well FINAL FANTASY XIV: A Realm Reborn will run on your computer. This official benchmark software uses actual maps and characters to assign a score to your PC and rate its performance. Depending on your system’s resident software and hardware, it is possible that FINAL FANTASY XIV: A Realm Reborn may not run optimally, even if your computer meets the minimum system requirements.

    http://eu.finalfantasyxiv.com/benchmark/en/index.html
    (0)

  3. #3
    Moderator Xetyline's Avatar
    Join Date
    Sep 2013
    Posts
    322
    Greetings,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

    Regards,
    Xetyline
    (0)