Phase 4 character creation issues still. Haven't heard anything from Square.

[MalekoST]

Well, time to try this dealio once more. Obviously I can't get anything through via e-mail other than quite the collection of automated responses saying they'll get in touch within two business days time of the message. And well, it's been about two weeks now and I honestly not expecting to hear anything from them. Well, other than older tickets will keep being shoved under the rug. That part I heard quite well.

So I'll go over this again, because I frankly love talking to myself.

During Phase 4 for beta, players from the original version of Final Fantasy XIV were able to finally import and edit their character data. Which included a renaming and recustomisation of their character in full, due to the new playable genders of races from the origin.

Well, my issue stems from what I assume is a display error, or some type of issue with the transfer in general. But I was unable to keep my original name that I had from Sargantas when I went to complete the change from Hyur Midlander to Highlander. No matter what I'd try, I just couldn't process the edit at all, and ended up being stuck with no other alternative to solve the problem. So I ended up having to rename my character and go from there.

Shortly after, I found this post that was related to the issues that I was having with it in P4:

http://forum.square-enix.com/ffxiv/t...1.0-Characters

I had already filled out tickets regarding this issue before this was set in place, but I was happy to hear something on the matter from SE themselves. I didn't mind the import data from the benchmark not working, but the naming issue is something that's pretty much bugging me at the moment. At first, I thought it was that my name was taken and just had to deal with it. But come Early Access, I was able to claim the name just fine, which led me to believe that this is just some type of isolated data issue with myself.

I've rambled on a bit, but at this point, I might as well keep going a bit more.

I've filed in total 8 tickets on this issue since I've encountered it, sat in live chat to no avail 3 times, and gave up trying to do any sort of phone support. I really want to hear something on this matter other than handing me numerous receipts of 'promises' to contact me with a certain period, when they can't follow through. I know they're going through a busy time with the launch, but I can't even get a single e-mail to acknowledge that I have an issue and they are aware of it.

Any type of assistance on this matter would be greatly appreciated.

[MalekoST]

Bump and such.

[MalekoST]

One more bump for the night.

[Mugen_Vtec]

Sorry, I don't have anything that'll help you. Although I can attest to your fustration regarding their customer service support. Feels like we're invisible to them.

[MalekoST]

Pretty much. I'm aware that this is quite the busy time for them, but getting brushed aside with an issue like this as well as receiving those automated false promise emails, really makes it all the more aggravating.

[MalekoST]

Bump and so on.

[MalekoST]

Another bump for this issue.

[MalekoST]

Bump and such things.

[MalekoST]

Bump and other things of suchness.

[MalekoST]

Last bump from the night.