FFXIV Launcher Blank Screen

[Devon]

Hi,

I am having issues running the game client. I downloaded "ffxivsetup.exe" and installed the launcher.

Then I ran the launcher, logged in with my Square Enix account and got to the point where I need to click "Next" to update the game client.

When I click "Next", the launcher simply becomes a black screen and nothing is shown even after more than 15 minutes have passed. I've tried repeating the process several times, uninstalling and reinstalling the launcher, and disabling anti-virus with no success.

The launcher version is 2013.08.22.0000.0001, and I'm running Windows 7 (64 bit).

I was previously able to play in the Beta but had to reimage my computer due to some issues so I had to reinstall the game client.

Any help would be much appreciated.

[Drjigs]

I am having the same problem tried a bunch of different things but got nothing so far.

[undeniable]

im having that prob too except mine has the four buttons on the bottom

[undeniable]

i have tried everything idk and no one else does either se you need to fix this problem as soon as possible please and thank you

[undeniable]

SE SUCKS THIS IS THE EMAIL THEY SENT ME TO ME OPENING A TICKET ABOUT THIS PROBLEM Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmai.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix

Please be advised that any e-mails sent to this address will not be answered.

-------------------------------------
Square Enix Support Center
http:/
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[undeniable]

WTF BETA GRRRRRRRRRRRRRRRRRRRRRRRRR THATS NOT EVEN THE PROB

[Rashda]

I had same problem and after 4 hours of searching solution. It helped that i put default internet settings from explorer. Go to tools and bottoms is properties and there last tab at right and bottom of that page use default settings etc.Then just reopen explorer to get settings inuse and also same to launcher.

If u get unable to download version when clicking play. You need to clear temp folder,go to users/user/appdata/local/temp.
Also you need to have showing hidden folders on to see appdata folder.

[Devon]

Finally found a solution as well, it has to do with Internet Explorer settings.

One solution is to add "ffxiv.com" in the list of "Trusted sites" in Internet Options. This should let the launcher to load the login page properly.

Good luck everyone!

[PhabeJewell]

Still having this problem

[FayBu]

This worked for me.

Start > Control Panel > View installed Updates > Uninstall Internet Explorer Updates

Then PC should prompt for restart and after restarting it worked for me.