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  1. #1
    Player
    Aurongroove's Avatar
    Join Date
    Aug 2013
    Posts
    85
    Character
    Binny Pie
    World
    Odin
    Main Class
    Thaumaturge Lv 31

    If enough users agree to help SE?

    I know we're not living in some sort of make believe land of rainbows but hear me out here, we're a community, let's solve our and SE's problems like a community.

    With the full servers being ground to a halt and everybody struggling to actually log in to the game, not to mention the horrendous multiple services accounts problem that lots of PS3 users fell victim too (as well as some PC users).

    Considering the Legacy users who put up with FFXIV 1.0 (I did not; not out of choice, I just never intended to play in on PC, I was always holding out for the PS version)

    Do you think if we made some sort of deal with SE, perhaps just laying off the Customer Support tickets, or just agree to basically leave the game alone until services accounts are restored, more servers are put in place and Customer Support (who are clearly not able to handle the avalanche of people needing contact) is bolstered, or at least allowed time to deal with stuff that that would be a gesture strong enough to solicit a special bonus item or a couple of days extra free play?
    Do you think SE will take such a bargain seriously?

    I'm looking at my CE box set, and having played the 1.0 beta, the ARR beta and the Early access I'm depressed; The game is out there, being played, but with people staying logged in all night, and others trying to log in over and over. yet others completely unable to play (including myself).
    Is it really the experience we're OK with jostling over one another for? both for server space and for tickets and queues in customer support chat?

    how about "dear SE, I and every user who agrees to this promise, hereby agree to point blank leave this game and Customer Support alone for (perhaps 30 days) with the understanding that you use the general easing of stress, to sort out the numerous issues that have plagued the launch of this game, including the terribly inept customer support, and the server issues and the overwhelming under estimate of a Final Fantasy title on launch day.
    We hope this idea is welcome and that at some point in the future you will find a way to show your understanding and support for our understanding and support"


    Speaking personally, as of this point I am abandoning all attempts to log into this game, to track customer support tickets or to contact SE in any way.
    (0)
    Last edited by Aurongroove; 09-01-2013 at 10:23 AM.
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