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  1. #1
    Player
    Gilgamesh-Merodach's Avatar
    Join Date
    Aug 2013
    Posts
    37
    Character
    Gilgamesh Merodach
    World
    Tonberry
    Main Class
    Gladiator Lv 50

    Client Alt+Tab Issue

    PC Windows 7
    CPU Core i7 3930k
    GPU ASUS HD 7970 DCU2T
    RAM 64 GB
    PSU 1200W
    MOBO ASUS RAMPAGE IV EXTREME
    Game installed on SSD Corsair ForceGt3 nothing else but OS is installed on this.

    Alt tab + alt tab = proper resume
    Alt tab + clicking on icon on taskbar = FFXIV has stopped working
    Windows key + tab key = proper resume
    (1)

  2. #2
    Player
    Kahri's Avatar
    Join Date
    Oct 2011
    Location
    Ul'dah
    Posts
    85
    Character
    Kahri Mhigo
    World
    Ridill
    Main Class
    Pugilist Lv 50

    FFXIV crashes on returning to the client after having alt-tabbed away from it.

    Time: various 24/8 GMT
    Frequency: about 3 or 4 times now
    World name: Ramuh
    Character name: Lotsutsu Lotsu
    NPC name: n/a
    Monster name: n/a
    Class/Level: various
    Party or solo: solo
    In-game time: unknown & various
    Area and coordinates: various
    Steps:
    1. Alt+tab away from client to browse web
    2. Return to client - I normally do so by clicking on the taskbar.
    3. Get message "ffxiv has stopped working" and the client closes down.

    NB - it doesn't always happen. It's happened about 3 or 4 times now since Early Access commenced.
    I don't know if it helps or not, but below are the messages recorded in System Information/Software Environment/Windows Error Reporting. The same two messages are repeated on 3 occasions - 10:59 24/8/2013; 17:57 24/8/2013; and 18:58 24/8/2013. These times must be GMT as they don't match my local time. The two repeated messages are:

    (1) Windows Error Reporting

    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp 0x5215cce1
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x52155cce1
Exception code: 0xc0000005
Fault offset: 0x0027cc76
&#

    and (2) Application Error

    Fault bucket 3787029768, type 1
Event name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1:ffxiv.exe
P2: 1.0.0.0
P3: 52


    Connection Specs
    - Type of internet connection/provider: adsl/internode
    - Modem maker/model number: Fritzbox 7270

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-
    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Award Modular BIOS v6.00PG
    SYSTEM_LANGAGE English (Regional Setting: English)
    SYSTEM_MEMORY 12286.430MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 30713.613MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.917GB SYSTEM_FREEDISC_SPACE 988.645GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 460
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 460
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 978.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3071.574 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.1422
    SYSTEM_GRAPHICS_DRIVER_DATE 15/3/2013 15:23:06
    SYSTEM_GRAPHICS_DRIVER_LANGAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (2- Logitech USB Headset)
    SYSTEM_SOUND_DEVICE_ID {F851693C-AA0E-4956-8261-63E17D202E49}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 20/11/2010 20:13:52
    SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {26732371-DCDA-448B-9F45-A6EEF0B5C96E}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6077
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 26/3/2010 20:00:58
    SYSTEM_SOUND Realtek Digital Output (2- Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2E7A443E-73F8-47E3-AA8E-FD133A12DF90}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6077
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 26/3/2010 20:00:58
    SYSTEM_SOUND Realtek Digital Output(Optical) (2- Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F503FCF9-ACD7-4269-A5A5-65726F53AF0F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6077
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 26/3/2010 20:00:58


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FINAL FANTASY XIV: A Realm Reborn
    In-Game Bugs - Post New Thread - Mozilla Firefox
    DataCardMonitor


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\AVG\AVG2013\avgcfgex.exe 00001498
    C:\Program Files (x86)\AVG\AVG2013\avgui.exe 000011F0
    C:\Program Files (x86)\BOINC\boinctray.exe 00001168
    C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe 00001118
    C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe 000012BC
    C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe 000010F0
    C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe 0000119C
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe 00001754
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 000026BC
    C:\Program Files (x86)\MarkAny\ContentSafer\MaAgent.exe 00001184
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00002270
    C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 000010F8
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 0000051C
    C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe 0000129C
    C:\Program Files (x86)\Samsung\Samsung Media Studio 5\SMSTray.exe 0000117C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00002960
    C:\Program Files (x86)\Steam\steam.exe 000013F8
    C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe 0000042C
    C:\ProgramData\DatacardService\DCSHelper.exe 00000F00

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Laptop Model Name: n/a
    Laptop Model Number: n/a

    Gamepad Manufacturer: sony
    Gamepad Model Name: wireless controller
    Gamepad Part Number: CECHZC2A

    Browser Information
    - Name and version of the browser currently in-use: Mozilla Firefox 23.0
    - Internet Explorer Version: 10.0.9200.16660
    (0)

  3. #3
    Moderator Elrisivana's Avatar
    Join Date
    Aug 2013
    Posts
    244
    Thank you for posting your concerns about the game crashing when you return to the client. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!
    (0)