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  1. 08-31-2013 08:17 AM #1
    Rekem
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    Rekem Rondo
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    Exodus
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    Lancer Lv 18

    How long are support tickets taking to be answered

    I've been waiting all day for a response to my support ticket. How long has everyone been having to wait for a response? I really want to be able to play this weekend
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  2. 08-31-2013 08:18 AM #2
    Kamitechi
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    Stella Fleuret
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    Cerberus
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    Pugilist Lv 50
    well seeing as they closed all tickets today without any answers, maybe next year
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  3. 08-31-2013 08:23 AM #3
    Satosa
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    Satosa Jin
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    Diabolos
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    Conjurer Lv 26
    put one in the 27th, got an automated "wait 1-2 days" reply the 28th.. and I'm still waiting.. my ARRCE got damaged in shipping and therefore do not have a code to play the game until support decides to happen
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  4. 08-31-2013 08:28 AM #4
    Mebu
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    Mebu Xlll
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    Excalibur
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    Lancer Lv 50
    they will never answer you just give up already :P
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  5. 08-31-2013 08:32 AM #5
    Fobos
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    Fobos Deimos
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    Midgardsormr
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    Archer Lv 16
    Quote Originally Posted by Satosa View Post
    put one in the 27th, got an automated "wait 1-2 days" reply the 28th.. and I'm still waiting.. my ARRCE got damaged in shipping and therefore do not have a code to play the game until support decides to happen
    Same here, although I made a support request to change pre-order registration to another service account. Have yet to hear an actual answer from them right now...
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  6. 08-31-2013 08:34 AM #6
    Stitch177
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    Jade Mystical
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    Behemoth
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    Conjurer Lv 80
    im guessing sometime never... i have 2 tickets from yesterday that still have not heard from...
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  7. 08-31-2013 08:52 AM #7
    astrahelix
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    Astra Helix
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    Coeurl
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    Arcanist Lv 23
    they aren't... if they are older than 24hrs they get deleted resolved or not.
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  8. 08-31-2013 08:53 AM #8
    Garnatian
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    Gaust Euler
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    Ragnarok
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    Marauder Lv 50
    I put mine in on the 27th, still waiting. So I made 10 more tickets in the space of an hour.
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  9. 08-31-2013 08:56 AM #9
    wolfrikku
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    Z'ilva Ryn
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    Sargatanas
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    Arcanist Lv 37
    08/27/2013 08:33

    If it was fixed I wouldn't be here posting. >.>
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    Last edited by wolfrikku; 08-31-2013 at 09:00 AM.
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  10. 08-31-2013 08:56 AM #10
    JosiahGrey
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    Josiah Grey
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    Behemoth
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    Conjurer Lv 18
    "How long are support tickets taking to be answered"?

    The oldest known Square Enix support ticket was written in cuneiform. It was closed last Tuesday...
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