Quote Originally Posted by siloeyes View Post
Yup, still got the box and everything; even the receipt. Never used the buddy pass either.
In that case it shouldn't be too hard to get them to fix it.

If you can hold out, wait a little before calling them about it.
As you probably already know they're quite swamped with support tickets, so waiting a little should improve your chances of getting to someone that actually understands your problem rather than to someone that might be a new hire they took in just to handle the ticket volume.