Quote Originally Posted by Citizen_Thom View Post
I'm also wondering... is part of the problem that people can have eight characters per server for up to 40 total characters?
The problem is the number of concurrent connections to the server (the number of players trying to access the server at the same time), not the number of characters stored on each server. Adding more servers should accommodate more individuals, assuming that they allow users to transfer their existing characters to the new servers.

The real problem will begin once they start allowing people to buy the game again. That's when this problem will return with full force.