Results 1 to 5 of 5
  1. 09-01-2013 04:57 AM #1
    Maxwell1
    Player
    Maxwell1's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Dumbledora Huehuehue
    World
    Behemoth
    Main Class
    Thaumaturge Lv 50

    Problem with my account

    Hello, yesterday when i tried to log in i got a message on my client saying that my account had suspicious activity and i must change my password. I went to my e-mail and i receive a e-mail from the SE (yes i checked it) saying to change my password.

    I changed the password and tried to log in, so i got a message saying that "My ID or password was incorrect", so i changed it again and tried, got the same message, changed once more and tried, same message, and tried a few times more always geting the same message.

    I thought that the problem may be the login, so i tried to login without the number that they put on our login and worked but asked for the registration code, i put it on and when i logged in my character wasnt there, then i realize that this was another account.

    When i go to the Mog Station my other account doesnt appear there only the new one, but on my Free Company my older character is still there and my older forum account (which i can not log in) still says that my character is still there.

    What should i do? I already sent a ticket but i got no confirmation of it on my e-mail and tried the chat 5 times yesterday but always said that there is no agent to talk with me.
    (0)
    Reply With Quote Reply With Quote
  2. 09-01-2013 06:16 AM #2
    Maxwell1
    Player
    Maxwell1's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Dumbledora Huehuehue
    World
    Behemoth
    Main Class
    Thaumaturge Lv 50
    Sorry but bump.
    (0)
    Reply With Quote Reply With Quote
  3. 09-02-2013 12:25 AM #3
    Maxwell1
    Player
    Maxwell1's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Dumbledora Huehuehue
    World
    Behemoth
    Main Class
    Thaumaturge Lv 50
    Bump again, sorry.
    (0)
    Reply With Quote Reply With Quote
  4. 09-02-2013 12:37 AM #4
    Matrinka
    Player
    Matrinka's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    472
    Character
    Jenni Meowmeow
    World
    Gilgamesh
    Main Class
    Bard Lv 90
    NA Customer support is out enjoying the holiday weekend. I guess, just like with the servers, they underestimated the demand upon them during launch weekend. Or they don't care. Either way, don't expect anything to be repaired in the next few days, possibly weeks. Sorry to tell you the bad news.
    (0)
    Reply With Quote Reply With Quote
  5. 09-02-2013 12:56 AM #5
    Maxwell1
    Player
    Maxwell1's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Dumbledora Huehuehue
    World
    Behemoth
    Main Class
    Thaumaturge Lv 50
    Quote Originally Posted by Matrinka View Post
    NA Customer support is out enjoying the holiday weekend. I guess, just like with the servers, they underestimated the demand upon them during launch weekend. Or they don't care. Either way, don't expect anything to be repaired in the next few days, possibly weeks. Sorry to tell you the bad news.
    My fear is that they take a while and i up my character in this meanwhile and they swap my accounts when my new character get stronger than the other.
    (0)
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »