The over response to this game should have been 100% known to SE. As a IT Project Manager I would get fired if I deployed a network that had this much down time and Self Denial Of Service like this game has had.

#1 - They should have factored that ever person who ordered FFXIV 1.0 would come back
#2 - They should have factored how many Pre-Copies of 2.0 sold
#3 - They should have doubled the result of 1+2 and used that as a base line for planning the server capacity.

By following Project Management basics they would have avoided most of these issues with the Duty Finder and Login Server issues, and they would not have near the amount of tickets that are causing delays in getting other bugs and issues addressed quickly, thus making the reception of this game much, much more acceptable in todays IT World.