For Anyone Upset over the Server Delays....Please Read

[CrisGer]

Thank you all for sharing. /bow

Thanks for all the interesting replies and I am very glad to hear everyone's sharing and opinions and I will happily keep this thread open as long as people are civil and do not engage in malicious attacks on anyone especially our hosts, Square Enix. We are after all guests, paying guests yes, like at any hotel or restaurant or MMO but we are obliged by common courtesy and good manners to be polite to each other and whatever your views, i urge you all to respect each other and not attack each other for having differences of opinion. I can very much appreciate the sadness many feel at not being able to enter the game during early access, or to get on after repeated attempts. I too have had some of that, and i am very very long experienced at the world of games and MMOS having played the very first ones and been in more beta tests and support levels than i can ever remember back to the days of Pong. That being said, and I am happy to see many others who have similar long histories of experience, i tried to share some basic facts of this situation and to help us vent and release our feelings so that we don't get more unhappy over something that is indeed a very happy overall picture.

Let me try to once again make some simple points:

First

1. Square Enix and the team of development, who are pictured here...



under the leadership of a remarkable and rather unique leader, Yoshi San, have created an amazing game. It is one of the most beautiful game worlds I have ever imagined I would see, and I have seen most of them, and worked on making them myself. That alone is a fantastic achievement. Then they took a title from a complicated but ingenious series and gave it new life, put in new features and thought long and hard about what could help improve MMOs for us all. In many ways MMOs have reached a turning point, they are being created in large numbers and most of them are cut from the same cloth, very similar and quite limited in quite a few says.....long grind fests with spotty story and often rather unpleasant community problems that develop over time. The fun and the challenge and the gifts of games that can come to us are a relief from our lives, an adventure, the fun of challenges and battles and exploring, and sharing are many..and can be even more.

Here they have spent the time and effort and investment to reach for the stars and I feel have in many ways reached those stars with a remarkable and wonderful new game.

Second,

running an MMO is a classic problem in Physics, and Human Community combines, two imponderable and mysterious realms. It is never simple to create a vast world that can bear the actions of millions of events both player generated and system ie world created that is persistent, ie that everyone can see all of the changes that happen all the time each on their own screen. I was involved in the very first attempts many ears ago and our technology of that time was unable to deliver what was needed. Now we have vastly better systems and the chance to share and to enjoy together, in huge numbers the same world and story.

The demands of huge numbers of people creates a cascade of events that changes momentarily at the servers and across the system. The flood of entry is an immense impact on the entire set up, and creates flows and gated effects that are very complex and take highly skilled management and at times crisis calls such as closing access and limiting aspects of play like limiting character creation.

Modern style of play and modern players are different from what we had in the early days. Now people want and expect instant service and to have whatever they want NOW or sooner. To wait for a day or a week is almost impossible for some to imagine when the limitations of a system are made clear by a huge overwhelming demand that was just not possible to predict.

It is clear that this game and the story which combines adventure, combat, story, crafting, all set in a beautiful world that is very inviting and intriguing to people of all ages and backgrounds was right on the target of what was needed and hoped for. So we now have ...

Third..

What do do and how does it impact us? Well, they moved immediately to bring in new resources. It takes time to create and set up a server with stability and all of the resources and connections to the system that are needed for responsible administration. Skilled administrators are needed, staff integration and expansion are required, someone has to watch the soup. And constant review has to be made about the actual game itself and whether the game code must be changed or improved ON the job to to speak like repairing a car while ti is speeding down the highway or a train on the tracks at full speed. Not an easy thing to do, any of this. All must be decided upon and acted upon while maintainting the system all the while. The best analogy is hydraulics and managing the flow of water over a huge dam running turbines at full speed, you must constantly monitor the water behind the dam, all of us, new flow into the reservoir, for the speed of word of mouth and entry of new potential players is a constant potential factor and then making sure the dam does not crack and that all works...it is beyond belief how complex this all is.

It is what makes this possible. Yes we all would have hoped for smooth and easy no problem access. But none of us as i have said many times now, knew this would be a tidal wave .... beyond any former figures. These are the facts.

Fourth, what do we do?

We can share and help each other wait and bear the wait. We can ask for more focus and attention from Square Enix, Support staff and from distributors. We can leave and ask for refunds. We can...vent, or commiserate and sympathize and try to help each other understand. It is similar to what people do at any big event, challenge or miracle. Some will accept and enjoy what they can and be amazed, some will do other things.

You are all welcome as am I to choose, and I choose to help us understand and wait and be glad this wonderful game has come to us. You cannot hurt me with words, but i am sorry if you feel upset at anything I or that Square Enix says, no one means to harm anyone and means anyone to be unhappy or wants that. Life has enough challenges and this is in the end all about having fun and enjoying the wonderful adventure that lies ahead.

We can each of us choose each day how we feel about our lives and the things that happen, we are not slaves or prisoners of our lives or of events tho at times we can do nothing ourselves to help to change things. I hope we can all get thru this and enjoy the wonders of Eorzea together and I am very glad and happy that people felt like sharing their feelings here whatever you may feel, and promise to listen carefully to all you may wish to say, but i do hope we can keep nice about it all, and have faith in Square Enix, I do, but again we are all free to make our choices. Thanks again and thanks Yoshi San for taking the time to share with us as much as you have and I hope for our continued success here and for a happy future for us all.

Let us all remember this game was created by people, people with feelings and who tried very very very hard to make something wonderful and to share that with us for our enjoyment. WE are all people too, not just anonymous posters or words on the screen and we all have our hopes, dreams and desires...pains and joys....and I am very very sorry it has been so tough for many of us, myself at times included. No one meant it to happen that way. An apology is indeed a deep sign of regret and taking of responsibility. We can and I hope will be kind to each other and to everyone and help make things better each of us.

[Kinesthe]

From several users on some of our more congested Worlds, we have received requests for a feature which automatically logs out characters who are AFK for an extended period of time. We are actively looking into the implementation of such a feature, but have decided to first concentrate our efforts on increasing the number of Worlds and optimizing the Duty Finder servers.

That right there, that is your problem, the issue that would reduce server load, and reduce complaints. Instead of a quick "bandaid" fix until they can launch the server upgrades. they just wait and let the problem fester. There is just as much heat on the JP side as well....

[Norack]

As much as it pains me to say it it is there fault cause they work for SE.

I work part time at a grocery store and when it rains outside I get things thrown at me by customers, sworn at and told that I should be fired cause its raining and the customers get wet coming into the store. Simply put if not everything goes 100% the way the customer wants it to go it is the employee's/companies fault, so yes it is there fault unfortunately.

[NarcoticNinja]

So i participated in phase 3 of the beta , participated in phase 4 of the beta only after i begged for a code on the forums . I got an email on how to download the client on PC note "PS3 PLAYER" . So i decided to preorder the CE from the PSN played in early access . On release of the full game on Aug/27/2013 , had to make a different toon in the goblin server because all of our friends couldn't get into the behemoth server . I get my moogle mail with my moogle hat an cait smith minion . But wait somethings were missing my mount my light helm an my free 30 days. So it turns out the rest of my items were sent to a service account i didn't activate .I contact support via email for a ticket number , got my ticket number contact support by phone only too wait three hours before i was able to talk to someone . They told me in two days i would be able to play with my original toon with all my preorder CE items . Well its day two an nothing . By far the worst customer support, how do they expect people to pay to play this game on a monthly basis .

[Minione]

If people wouldn't like the game so much we could get in and play it.

[Garnatian]

You buy a product with the expectation of playing the product on release. No excuses, doesn't matter the genre, platform, expectations, reality, all irrelevant. So please, just because it's an MMO, none of this is inexcusable.

As a side note however, this is the worst launch for an MMO since FFXIV, which is quite amusing. Games great, service is awful.

[Nova_Dresden]

I might have bought this during the early access, but now every semblance of patience and a calm demeanor I have is long since gone. Either I get 90000 error zoning and can't log in for over a day, or I get 1017 and have to perpetually keep trying, or I get that the NA/EU servers can't be found. Now I'm having a major issue even connecting to the lobby server. I was completely confused and it still seems REALLY stupid that the NA and EU players had to share a server set. That should have never happened. There's no way that in any projection they made something told them that those two continents would have fewer players than Japan. It's just absurd. I can connect to any Japanese server and make a character with a common name that's taken everywhere else, but I can't stay logged into the NA server I plan on playing on. What this game doesn't need is more servers. This game just needs more space on each one. I'm not moving to another server. I've jumped through enough hoops to play what little I have, I'm not about to jump through that one and pray my 5+ IRL friends make the same jump.

Don't tell me or anyone else to calm down, it's not going to help anything or anyone (especially me). It took me a VERY long time just to get the forums to load and let me look through and make comments. Even the forums can't handle the traffic they're getting.

[ViktorShtrum]

Lol, "Yoshi san." Nuff said.

[kevindargie]

Honestly you can back them all you want OP, but the matter of the fact is "DOING ALL THEY CAN" is hardly the truth. The most simple programmers I know could implement an AFK KICK solution and yet they can't even integrate it in? Not to mention even if you install 1000 more servers, imaging software over to identical hardware (yes can have some issues) but mostly is flawless if you know what you are doing, especially in a million dollar company. I work for a MULTI billion dollar company and we image thousands of computers over across the globe remotely and have less issues and less of a time frame than they do. Granted we probably have a larger staff than SE but it's still no excuse.

[CrisGer]

Sorry but They ARE clearly doing all they can and doing it with responsible care and attention to quality. None of us can know and many of us dont need to know details of fellow players/ backgrounds and we certainly are not here to prove or disprove anything that people say on the chat forums but I frankly don't much trust anything that people claim about their backgrounds in relation to such discussions. It is a heated topic I can see, but frankly this IS a game, was created for the purpose of entertainment and enjoyment and the constant attacks and criticisms over an issue that was clearly the result of massive over subscription over which Square Enix has no control what so ever, and none of us expected...all of that makes this a moot issue.

They will do what they can and are. We are fortuante to have such a wonderful game to enjoy and play. And I look forward to all of us who remain and are patient enjoying it. I for one am glad of the care they are taking for it promises that they will maintain the game and the system well and take all care to make it stable and fault free as possible. It is THEIR title and project and it is THEIR perogative to do as they wish.

Thanks for all who understand and are patience and for the rest who are not, I am sorry for your anxiety and your negativity won't help us, and will probably mean you yourself won't have as nice a day as you might.

Please also avoid signatures of flashing images for they can trigger epilepsy as any regular user of online resources knows. thanks