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  1. #1
    Player
    Jbe's Avatar
    Join Date
    Sep 2013
    Posts
    3
    Character
    E'zi Duhzit
    World
    Lamia
    Main Class
    Lancer Lv 18

    Bought digital Aug 26, didnt recieve registration code

    As title states, bought the digital from SE store and received the preorder code and item codes. Never got receipt though and also no actual game code. I even tried looking around stores in town but they don't have any copies.

    I checked spam on all emails, nothing

    Looked on that page where you can find purchases and nothing

    Checked Square store profile and nothing there

    Went to support and just waiting.

    Just want to know if anyone has similar issues and remedies.
    (0)

  2. #2
    Player
    Cyrus-Wallace's Avatar
    Join Date
    Aug 2013
    Location
    The Mists
    Posts
    1,357
    Character
    Lucille Wallace
    World
    Siren
    Main Class
    Paladin Lv 90
    And did you receive your order code? The one who can be checked in this website: www.findmyorder.com you can also check your keys right here: http://eu.square-enix.com/en/ffxivcodes
    (0)
    Last edited by Cyrus-Wallace; 09-01-2013 at 03:53 AM.

  3. #3
    Player
    wolfrikku's Avatar
    Join Date
    Aug 2013
    Posts
    135
    Character
    Z'ilva Ryn
    World
    Sargatanas
    Main Class
    Arcanist Lv 37
    Quote Originally Posted by Jbe View Post
    As title states, bought the digital from SE store and received the preorder code and item codes. Never got receipt though and also no actual game code. I even tried looking around stores in town but they don't have any copies.

    I checked spam on all emails, nothing

    Looked on that page where you can find purchases and nothing

    Checked Square store profile and nothing there

    Went to support and just waiting.

    Just want to know if anyone has similar issues and remedies.
    Its not labeled as being from SE look on the forums for the other posts about this issue I know someone has posted the contact info for it and another method of getting the code.
    (0)

  4. #4
    Player
    Jbe's Avatar
    Join Date
    Sep 2013
    Posts
    3
    Character
    E'zi Duhzit
    World
    Lamia
    Main Class
    Lancer Lv 18
    www.findmyorder.com doesnt show anything Square related, last purchase show is origin Sim City ( that was an awesome game...) and the key checker only shows my Early Access Code.
    (0)

  5. #5
    Player
    Cyrus-Wallace's Avatar
    Join Date
    Aug 2013
    Location
    The Mists
    Posts
    1,357
    Character
    Lucille Wallace
    World
    Siren
    Main Class
    Paladin Lv 90
    www.findmyorder.com helps you to find your product from the SE website. The code you've to imput was given via e-mail (Square-Enix, Inc. - Order Confirmation (Order #(Your number)). Also, try to check again your spam folder and search for an e-mail with this adress: webhelp.v4@digitalriver.com
    (0)