Mogu Mogu Earrings 25th Anniversary Box Code Issues

[TomodachiDesu]

For those who are needing to redeem it I have it confirmed I have the earrings on my character now

[Kairobot]

Woohoo! Got my new code and it works! Thank you Devs and Bayhone!

[Nuinn]

What do they look like in game ? I don't think I could google up any images.... Would you mind posting a photo or two? :3

[Aliton]

What do they look like in game ? I don't think I could google up any images.... Would you mind posting a photo or two? :3

This I think

http://ffxiv.gamerescape.com/wiki/Moogle_Earrings

and

http://xivdb.com/?item/4201/Moogle-Earrings

and

http://xivdb.com/?media/41/Moogle-Earrings

[Cegiana]

Greetings!

We realize that it's taken some time to address the concerns of those users that are unable to redeem their Moogle Earrings because they will not activate on their account. We've set up a flow that will allow you to send in your unused code and we can replace it with a code that will work for your account.

If you have an unused Moogle Earrings bonus code, please follow the below steps to exchange your code for a working one:



Once again, sorry for the delay in getting this addressed!

......you.....
......are.....
.......a.......
LIFESAVER

Thank you sooooooooo much for getting this worked out for us, my wife wanted to kill me when I told her I bought two FF 25th anniversary packs for $950+. Then after a while, she got excited about having the earrings on her characters. Fast forward to the ARR release, I put her codes in and they get rejected because of the region...I get a death stare from my wife...Then she killed me, but luckily ghosts have access to the internet and now they work, woooo, just gotta figure out how to have RL Raise cast on me and I'll be set.

Seriously though, I hope trying to convert 2 codes won't cause me any problems. I'm doing 1 at a time to be safe (wife first for obvious reasons. lol)

[Mulch]

Took me awhile to find this thread e-mail submitted

[Mulch]

Just wondering about how long to receive a new code sent?

[Cegiana]

Update: for the second code I called SE and did it through the phone. So if you still haven't heard back from them after 48 business hours, then give them a call and give them the ticket number and they can handle it like that if needed (although expect to be on hold for 2 hours, but for the moogle earrings, it was worth it.)

Just wondering about how long to receive a new code sent?

That's a little hard to answer. I have 2 codes, I got 1 code converted 3 hours after I emailed them. My second code was sent around noon on thursday, it's now sunday and I still haven't gotten the code (I got a email that says that I will get a response within 48 business hours.)

[Mulch]

Hmm it has been 48 hours still no response :/

[Atamos]

Done, waiting for my new code now !
Thanks !