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  1. #1

    I need Help! Crashing Issues.

    Ok so I just bought a new computer, to try in and fix this crashing issue I have been dealing with.
    Specs
    Amd Phenom II 840T quad core 2.9 GHz
    6gb of ram
    4670 HD radeon ( not great I know)
    430 Watt Power Supply
    Windows 7 Home Edition
    1Tb HDD

    My computer keeps crashing mid-game, the graphics and everything run very smoothly, and then the screen turns black, and there is no response from my pc. It usually happens when I begin a Leve, not saying that is the problem, but has anyone else experienced this issue? I have update my drivers, ran as administrator, and turned off all background programs and still receiving the same issue.
    (0)
    Last edited by MassacreMassacre; 04-09-2011 at 03:33 AM.

  2. #2
    Also, I tried connecting my modem directly to my comp... and turning off my firewall and antivirus
    (0)

  3. #3
    Well, I can't be sure, without knowing what else is in your computer, but that 440 watt powersupply seems skimpy. If you go to the FF14 config program there is a way to copy your entire computer setup to the clipboard. Posting that here would help us help you figure out the problem.
    (0)
    Pooka Pucel - Sanctus Refero - Besaid - http://www.sanctusrefero.com/

  4. #4
    K I will when I get home in 2 hours ill post it...
    (0)

  5. #5
    Player

    Join Date
    Mar 2011
    Posts
    424
    A black screen with no response from your PC would have nothing to do with your connection. Just to clarify.. you're saying that you have to force-reboot because of this issue?

    You might trying going into your catalyst control panel, finding the settings for FFXIV, and making sure all of the boxes that say "let application control" are unchecked.

    But first I would uninstall my graphic driver, run driversweeper, then re-install.
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    Last edited by Grit; 04-09-2011 at 08:57 AM.


    "We all enjoy a delicious slice of yummy cake every now and again."
    ~ Moderator Jhanaka

  6. #6
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
    Processor AMD Phenom(tm) II X4 840T Processor
    Number of Processors Logical Core Count 4 Physical Core Count 4
    BIOS BIOS Date: 09/07/10 08:41:32 Ver: 6.04
    Language English (Regional Setting: English)
    Physical Memory 6143.285MB
    Virtual Memory 2047.875MB
    Page File 12284.719MB
    Storage C:\ Hard Disk Drive Total Disk Space 918.499GB Free Disk Space 868.853GB
    Storage D:\ Hard Disk Drive Total Disk Space 12.914GB Free Disk Space 1.587GB
    Storage Q:\ Hard Disk Drive Total Disk Space 12.914GB Free Disk Space 1.587GB
    DirectX Version DirectX 11
    Graphic Device(s) ATI Radeon HD 4670 (Microsoft Corporation WDDM 1.1)
    +Device \\.\DISPLAY1
    +Chip ATI Radeon Graphics Processor (0x9490)
    +Maker ATI Technologies Inc.
    +Video Memory 1016.355 MB
    +Shared Video Memory 2815.500 MB
    +DAC Type Internal DAC(400MHz)
    +Display Mode 1600 x 900 (32 bit) (60Hz)
    +Driver atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
    +Driver Version 8.15.0010.0163
    +Driver Date 7/13/2009 7:40:02 PM
    +Driver Language English
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers (Realtek High Definition Audio)
    +Device ID {C46AA85D-88BE-4486-A522-D2297ECC90DE}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.6196
    +Driver Language English
    +Driver Date 9/7/2010 6:27:34 AM
    Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
    +Device ID {349520CA-B172-409E-A20E-76C7D369D2D0}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.6196
    +Driver Language English
    +Driver Date 9/7/2010 6:27:34 AM
    Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
    +Name Mouse
    +Notes Axis 3 Button 3 Field of View 0
    Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
    +Name Keyboard
    +Notes Axis 0 Button 128 Field of View 0
    Input Device(s) {0C44B610-5FD4-11E0-8002444553540000}
    +Name HP USB Multimedia Keyboard
    +Notes Axis 0 Button 3 Field of View 0
    Input Device(s) {0C58DA50-5FD4-11E0-8003444553540000}
    +Name HP USB Multimedia Keyboard
    +Notes Axis 0 Button 22 Field of View 0
    Input Device(s) {0C594F80-5FD4-11E0-8004444553540000}
    +Name HP USB Multimedia Keyboard
    +Notes Axis 0 Button 0 Field of View 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    AMD:CCC-AEMCapturingWindow


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    ActiveCheck component for HP Active Support Library
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Agatha Christie - Peril at End House
    Alcor Micro USB Card Reader
    Bejeweled 2 Deluxe
    Bing Bar
    Bing Rewards Client Installer
    Blackhawk Striker 2
    Blasterball 3
    Blio
    Bounce Symphony
    Build-a-lot 2
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Cake Mania
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    Chuzzle Deluxe
    CyberLink DVD Suite Deluxe
    D3DX10
    DVD Menu Pack for HP MediaSmart Video
    Diner Dash 2 Restaurant Rescue
    Dora's World Adventure
    DriverUpdate
    Escape Rosecliff Island
    FATE
    FINAL FANTASY XIV
    Farm Frenzy
    Final Drive Nitro
    HP Customer Experience Enhancements
    HP Game Console
    HP Games
    HP MediaSmart DVD
    HP MediaSmart Music
    HP MediaSmart Photo
    HP MediaSmart Video
    HP MediaSmart/TouchSmart Netflix
    HP MovieStore
    HP Odometer
    HP Setup
    HP Setup Manager
    HP Support Assistant
    HP Support Information
    HP Update
    HPAsset component for HP Active Support Library
    Heroes of Hellas 2 - Olympia
    Jewel Quest Solitaire 2
    Junk Mail filter update
    Kobo
    LabelPrint
    LightScribe System Software
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Starter 2010 - English
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft WSE 3.0 Runtime
    Movie Theme Pack for HP MediaSmart Video
    Mystery P.I. - The London Caper
    Norton Internet Security
    Norton Online Backup
    PDF Complete Special Edition
    Penguins!
    PhotoNow!
    PictureMover
    Plants vs. Zombies
    PlayReady PC Runtime x86
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    Power2Go
    PowerDirector
    PressReader
    Ralink RT2860 Wireless LAN Card
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Recovery Manager
    RoxioNow Player
    System Requirements Lab CYRI
    Virtual Families
    Virtual Villagers 4 - The Tree of Life
    Wheel of Fortune 2
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live PIMT Platform
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Zinio Reader 4
    Zuma Deluxe
    ccc-core-static


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe 00000410
    C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe 000007E0
    C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe 00000670
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000015A4
    (0)

  7. #7
    also yes i have to Force Reboot....
    (0)

  8. #8
    still need help
    (0)

  9. #9
    Player
    Vexerus's Avatar
    Join Date
    Mar 2011
    Location
    The Moon
    Posts
    111
    Character
    Vexerus Dracarys
    World
    Hyperion
    Main Class
    Arcanist Lv 23
    Do you have software that can monitor your GPU temps? Maybe you are overheating?
    (0)

  10. #10
    Player

    Join Date
    Mar 2011
    Posts
    424
    Your video driver is nearly two years out of date, so you didn't follow through with one of my earlier recommendations.

    Here is where you would download the most recent drivers. Uninstall your old driver, run driversweeper, then install the most current version of CCC.

    http://sites.amd.com/us/game/downloa...n_win7-64.aspx
    (0)
    Last edited by Grit; 04-10-2011 at 11:42 AM.


    "We all enjoy a delicious slice of yummy cake every now and again."
    ~ Moderator Jhanaka

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