I've said this in another post, if memory serves, but I'll say it here again in hopes that SOMEONE at SE is listening (fat chance).

I started my MMO life with FFXI (Hades ftw). I suppose I was lucky enough to come in at a point when the game was just past launch enough to be stable. I played years and can not remember a single time when I had issues with the game (other than its direction).

Fast forward to WoW's release (and a preemptive shut up, fanboy). Oh man were there issues. Loads! However, why is this a totally different situation? Because of one very simple fact: This is a RELAUNCH.

Allow me to explain how this all works. Company announces game > Company develops game > Company announces closed beta > Company uses information gathered from number of beta applicant to gauge interest (read future server load) > Game is available for preorder > Company again uses said information to gauge popularity (again read future server load) > Game goes into open beta > Game is released.

There are MULTIPLE times in the past two years where SE has had the opportunity to examine and make decisions on information they've collected, so to say anything like "They weren't expecting this to be as popular as it is" i simply naive. They knew full well the kind of server loading they'd be dealing with, unless there was some willful ignorance on their part, which I would not be at all surprised to find out.

So no, I do NOT have patience with SE on this. It's a complete and utter failure on their side to properly asses the data they had at hand.